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imrsk's profile

New Member

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5 Messages

Monday, February 6th, 2023 4:17 PM

Incorrect caller ID on calls to India

I have international calling activated in my account. Since last few weeks, whenever I call India (used +91 prefix) the person I call gets incorrect caller ID (starting with +91) instead of my US number. Also the call voice quality is terrible. I have to disconnect and call back again few times before the person in india sees my US phone number and the voice quality is normal again. This happens during every call. 

ATTHelp

Community Support

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210.5K Messages

2 months ago

Hi imrsk! Here's what you can do to change that pre-fix at the beginning of your phone number and resolve that poor call quality with your contact from India.

 

First, we want to know more about your experience.

  • Does this trend with your device (incorrect pre-fix) happen to every contact you place a call to or just that single contact in India? If it happens with every call it's possible that a setting has changed and needs to be corrected in order to fix your incorrect phone's location. To change the pre-fix on your phone:
    • Apple
      • Navigate to Settings > General > International > Region Format.
    • Android
      • In your Google Phone app, tap the vertical ellipsis in the top right corner, and select Settings. Choose the option Assisted dialing under General. This is where you can select your Default home country.

Also, when placing a call, use Wi-Fi Calling. This is a great option especially if you experience sluggish signals and dropped calls. See the details under Requirements and To verify your device and setup Wi-Fi Calling at Poor Signal? Setup Wi-Fi Calling - A Solution From AT&T.

 

With Wi-Fi Calling, your phone use Wi-Fi for calls and texts when cellular coverage isn’t available. It's beneficial for numerous reasons including allowing you to communicate from the U.S. or even while traveling abroad, just as long as there's an internet connection available.

 

Try this and let us know how it goes.

 

Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

New Member

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5 Messages

2 months ago

Thanks. The prefix is not an issue from my phone. I dial the correct India number (Ex: +91-1234567890). However, the person in India does not see my US number (Ex: +1-9876543210). They see an India number (no idea whose or what number since it seems random). I have WiFi calling enabled. The issue happens irrespective. It appears an issue with routing the calls by ATT. 

ATTHelp

Community Support

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210.5K Messages

2 months ago

Thank you for that clarification, imrsk!

 

First, you will want to dial 011, which is the U.S. exit code. Next dial +91 (the country code for India) then dial the area code, and finally the phone number of your contact.

 

This should help with the incorrect pre-fix applied to your number when dialing the recipient in India. Also, is this a recent trend with the call quality or has this always been your experience with the service?

 

Lar, AT&T Community Specialist

New Member

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5 Messages

2 months ago

I tried doing 01191 and then the India number. Still same problem. The call quality (and the india recipient getting incorrect caller ID) has been an issue since last 3 weeks. There was no issue prior to last 3 weeks. 

ATTHelp

Community Support

 • 

210.5K Messages

1 month ago

Thanks for letting us know how this goes, @imrsk.

 

We have a few more questions about this, as we want to accurately troubleshoot this with you. Please let us know the following information:

  • Are you currently within the US, or are you out of the country and traveling? This will help us narrow down what's exactly going on.
  • What type of device are you calling from? This will allow us to find specific troubleshooting steps for these calls. We'd also need this information to look into this further.

Please let us know how this goes, so we can continue looking into this.


Dylan, AT&T Community Specialist

New Member

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5 Messages

1 month ago

I am in the US and trying to make calls to India. I am using iPhone 12 Pro. 

ATTHelp

Community Support

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210.5K Messages

1 month ago

We appreciate you for letting us know, @imrsk.

 

Let's try some additional troubleshooting now, to make sure your calls going out are consistent in quality. We recommend checking out our basic tips for improving wireless calls that include:

  • Rebooting your phone. This is a quick way to refresh your device's connection to our network, and can prevent you from having to call that contact multiple times.
  • Turning Airplane mode off, and back on. This is another way to refresh your device's connection.
  • Updatating your device's software. An out of date software can hinder your phone performance, which can cause glitches or service issues. Check and make sure your device's software is updated.
  • Using our device support page. This includes other troubleshooting methods to help improve your call quality, and fix the wrong number being displayed when you call.

In addition, please let us know if this is happening for all calls to India or only for one Indian number.  This will help us look into this further.

Dylan, AT&T Community Specialist

New Member

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5 Messages

1 month ago

Tried all the steps. Nothing worked. This happens on ALL calls to India. The quality is just getting worse and I am inclined to canceling your international calling package. 

ATTHelp

Community Support

 • 

210.5K Messages

1 month ago

Hello, @imrsk! Thank you for providing that information.

 

Let's meet in a Direct Message to further investigate what is happening with your calls to India. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

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