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Adam_jonn's profile

5 Messages

Monday, December 4th, 2023 2:00 PM

IDP, Prepaid plan, and High data usage issue with Apps

Can anyone help me with IDP, as I'm leaving the nation on 20th of December for an event. Also how beneficial is prepaid plan for my wife. 

I have been using some apps for my gaming and business, and my data usage have reached the limit. I want a (Edited per community guidelines) Explanation on why have this been an issue. 

Also about my AT&T service is really bad after 10pm CST. 

ACE - Sage

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116K Messages

3 months ago

Can anyone help me with IDP, as I'm leaving the nation on 20th of December for an event.

Prepaid does not allow international day pass.  Are you sure you're prepaid?  

Prepaid only has the $35 add-on available in selected countries

https://www.att.com/prepaid/static-pages/intl-travel-add-on/

 .Also how beneficial is prepaid plan for my wife. 

Um... It's prepaid?  What exactly do you mean by this question, it makes no sense.  Prepaid is prepaid. You pay for service you get 30 days of the plan you purchased. You're going to have to ask a question that is more definitive than this one.

I have been using some apps for my gaming and business, and my data usage have reached the limit.

Did You purchase a plan with limits? The only AT&T plan that is currently offered that has no limits is the unlimited premium plan which is postpaid not prepaid.

I want a (Edited per community guidelines) Explanation on why have this been an issue. 

Explanation of what? If your plan has a deprioritization threshold, or a hard limit, and you have reached it, that would explain why your data slows down. How much data you have used and for what is in your phones settings.

(edited)

Community Support

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229.8K Messages

3 months ago

Hello @Adam_jonn,

 

We hear you and let's help you with all the information you need. 

 

International Day Pass:

  1. The plan would be $10 per day with unlimited high speed data as per your domestic plan that you have opted. 
  2. No extra charge after 10 days for the rest of your bill cycle. 

Prepaid International add-on: 

  1. Unlimited talk, text & 5GB of data for $35 (good for seven days). 
  2. You can also check the countries for a better coverage on AT&T website. 

We comprehend the service situation, you can try resetting your network which may help resolve your experience is to refresh your connection to the network by power cycling/restarting your phone.

  1.  Simultaneously press and hold the Side button and the Volume up or down button until the slider appears.
  2. Next, select and drag the Power icon to the right.

Hope this helps! Feel free to reply for any further assistance. 


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