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Community Support

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2.5K Messages

Fri, Jul 20, 2018 7:38 PM

How To Block Calls – Options & Solutions From AT&T

 

Phone_Unwanted_Calls.pngAre you receiving unwanted calls, spam calls? Are you concerned about numbers that look like yours? We have great tools and features that can help with these unwanted calls.

 

Note: If you did not initiate contact with AT&T or any other company, do not share your information. If you were affected by fraud, please visit our Fraud Center where you can find resources to address this.

 

Mobile Block Features

AT&T Call Protect

With AT&T Call Protect, numbers are blocked from the network. You are even notified of suspected spam calls and even report them using the app! There is a free version and upgraded version.

AT&T Smart Limits

Keep your child’s mobile experience safe. With Smart Limits you can manager cellular data, set limits, block numbers, and much more!   

Secure Your Device

Our Secure Your Device article has tips on what you can do to secure your device and tips to locate it if it’s lost.

 

Digital Home Phone

Digital Phone Call Protect

With Digital Phone Call Protect fraud calls are automatically blocked, you are notified of suspected spam.  

Digital Call Blocking

With Digital Call Blocking, you can block 100 calls.

Digital Phone Do Not Disturb

Need extra ZZZZ or want a break from all the talk? Turn on the Do Not Disturb Feature.

 

Traditional Home Phone Services

Anonymous Call Rejection

Not sure who is calling? Prevent those calls from coming through with Anonymous Call Rejection.

Call Blocking & Screening  

With this feature, you can block numbers or screen the call before you answer.

Report & Stop Unwanted Calls

Stop those annoying calls!

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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Community Support

 • 

2.5K Messages

3 y ago

Getting annoying calls? Want to stop them? How about reporting them? We got you covered, check out the article above

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

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2 Messages

Hi Chris,

Is there a way that I can set up a phone to accept only incoming calls from those i know. My mother has Alzheimers and recently gave an unsolicited caller some information that caused problems. I'd like to set up her phone to only ring when a family member calls to prevent problems. Any suggestions, thanks.

David

Contributor

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1 Message

3 y ago

None of these options address "neighbor spoofing", where the caller uses a random (but legitimate) random number of the same area code and exchange as the target phone.

  • If I block the number, I block a potentially valid caller.
  • The caller is not Anonymous (number withheld)
  • The caller is not on any spam list (nor should they be), because it's a valid (and innocent) number.
  • The callers do not honor the do-not-call list
  • I have no number to report, other than a legitimate phone number belonging to an innocent bystander

AT&T (and other providers) must address this issue internally, and quit hiding behind HIPAA and other privacy laws as an excuse for not cracking down on this behavior.  Disable CID spoofing by default and allow the owner of the phone line to see the true number of the caller.

 

Until changes are made, your tools for blocking spammers are completely pointless and irrelevant.

Contributor

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1 Message

2 y ago

Att says that my call blocking line is full ,how do I clear it ,so that I may block more  #;s?

 

New Member

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2 Messages

1 y ago

How can I block unwanted calls on my prepaid AT&T iphone? Call Protect doesn't work with my prepaid phone.

New Member

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2 Messages

1 y ago

The Mobile Security App on my iphone doesn't work anymore since I now have a prepaid plan. I get an error code BE3.

New Member

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2 Messages

5 m ago

I have an idea to improve spam number lookup. Right now I can’t do a hard press of a number to see if it’s legit or not. The only options when doing a hard press is (1) call the number or (2) cancel. What about a third option: lookup up the number hard pressed? 

if this is already doable, I have not been able to find it. 

Right now I have to write down the number on a piece of paper and go to the Lookup button and type in the number. Can’t this be streamlined?

Varalakshmi

Moderator

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662 Messages

5 m ago

Hi @Jimmcp,

Thank you for sharing your concern.
As per AT&T Community Guidelines, we will have to close this thread, as it is 2 years old. We would request you to post it as a new conversation.
 
Have a great day!
 
Regards, 
AT&T Moderator
 
 

New Member

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3 Messages

4 m ago

Odd question: can a text be sent to a land line? If so, how do I retrieve it? 

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