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Tutor

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13 Messages

Tue, Jan 21, 2020 3:00 AM

HBO GO No longer available???

I've spent about a week of various avenues of attempting to revalidate my HBO GO app on my smart TV. No matter what, I cannot get it to work any longer. Obviously, AT&T support is slightly less useful than asking my pet iguana what the problem is, so I figured maybe the internet think tanks could help. Now matter what I cannot get validated. I am on a completely unlimited AT&T plan, which has been retired, but all information available to me suggests that that matters not in the least and that all should be well.

What is going on with this? This has always been an absolute thorn in my side while validating, but now it appears to not work at all.

Responses

mobilemax

Employee

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732 Messages

4 weeks ago

Hello,

Did you make a recent plan change. An older unlimited plan included HBO, currently there are three plans, only the “Elite” one includes HBO. The two below that plan (“Extra” or “Starter”) removed that add-on. You can also try the regular HBO app if HBO Go is giving you issues. I believe the “AT&T Watch TV” app is how you validate these promotional logins though, not directly in HBO app.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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13 Messages

@mobilemax No changes whatsoever. My other TV has HBO GO app and it still works fine. Who do I contact about this? It's the most ridiculously flaky login system I've ever seen. AT&T says call HBO, HBO says call AT&T, and sooner or later some (Edited per community guidelines) will transfer me to direct TV who can't help.

WHO IN THE (Edited per community guidelines) SERVICES THIS???????

(edited)

GLIMMERMAN76

ACE - Expert

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18.9K Messages

@brazosdog02

What brand tv. They do make it so apps don't work anymore on older TV's

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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732 Messages

It would be Att since it was in the plan, I believe access is through the Att Watch TV app on older plans. Might have cut off HBO Go direct login? Not 100% what would cause that other than HBO Max is coming out april-may 2020 and some change in preparation for that launch maybe.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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18.9K Messages

@mobilemax

Can you not read?

He said HBO go was working on another tv. That means the TV is at fault not the account or wireless plan. HBO max is going to be a over priced joke at this point. If Pea(Edited per community guidelines) comes in at 4.99 like they say it may then well HBO max is really over priced.

(edited)

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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732 Messages

With that attitude I don't know how you solve anyone's concerns.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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34.4K Messages

@GLIMMERMAN76 This new forum’s automatic word filtering is getting ridiculous. Note that it edited the last portion of the word naming NBC’s streaming service.

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New Member

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5 Messages

Well, hbo go is working on one of me tv's, sony, where i set up hbogo and logged in over a year ago, maybe longer. Now im trying to log in on another tv which is a samsung and not working. When i get to the end and put my att info in it keeps telling me it cannot verify my account. I dont believe it has anything to do with the tv. Im also worried that if i some how get logged out of hbogo on my sony tv i will have the same issue logging back in....

GLIMMERMAN76

ACE - Expert

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18.9K Messages

@Stevelaz

Again what is the full model number of the Samsung TV. Some of Samsungs TV's are EOL for some software.

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GLIMMERMAN76

ACE - Expert

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18.9K Messages

@mobilemax

I don't have to toe the company line and give scripted responses like yours come off!

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New Member

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5 Messages

My samsung is a series 5, mod# UN40N5200AF, it is fairly new, maybe 6 months or less.

Like i said, i cant see why it would be the tv. The tv was able to load the app, give me the code to verify online, once online i keep getting message that the account could not be verified with att....

GLIMMERMAN76

ACE - Expert

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18.9K Messages

@Stevelaz

Ruling out the tv is the first part just to make sure. But yeah its a current model so that is not the problem. Can you login into hbogo on a computer and watch? Something is up with A. Your account or B the Code system. I will test this on a new tv I just picked up to see if I have a problem as I am on the Unlimited and more premium plan.

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New Member

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5 Messages

I just put the hbo go app on my iphone and the same thing, will not work, same issue as tv!

Like i said before, I have hbo go on another tv with no issues BUT i have been logged into that tv for over a year.....

GLIMMERMAN76

ACE - Expert

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18.9K Messages

@Stevelaz at this point I would say you have a account problem.

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GLIMMERMAN76

ACE - Expert

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18.9K Messages

@sandblaster Yelp and I am sure they wounder why our post counts have to be lower.

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New Member

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5 Messages

yes, I agree it’s a problem with my account. Problem is I can’t figure out why and att was no help the other day. I just haven’t had time to contact them again for another hour session.

sandblaster

ACE - Expert

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34.4K Messages

3 weeks ago

Unfortunately, losing access to HBO for those on grandfathered unlimited plans seems to be a common problem but I’ve never seen a common solution. What login credentials do you use to access HBO Go? If you use a DirectvNow account, that is now called ATT TV Now.

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lizdance40

ACE - Sage

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70.1K Messages

3 weeks ago

If you are not an at&t TV now subscriber, the recommendation is to validate through Watch TV

1. Log into your wireless account at www.att.com/myatt with your AT&T User ID and password or create an AT&T User ID by entering a valid email address and password.

2. Accept the Terms and Privacy Policy for WatchTV.

3. Once you're done signing up, download HBO GO from your app store, log in with your AT&T User ID and start streaming.

For customers who have residential DIRECTV, U-Verse TV or AT&T TV NOW (excluding AT&T TV), HBO will also be added on that TV platform. May be billed and then credited on that TV platform within 2 bills.

It would be a good idea for at&t to RESOLVE this!

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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New Member

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5 Messages

Don' understand last comment. Once logged into my at&t wireless account where do i find the Accept the Terms and Privacy Policy for WatchTV.

I am getting very frustrated with this. I am trying to log into hbo go on another tv with same problems as above.