Tutor
•
13 Messages
HBO GO No longer available???
I've spent about a week of various avenues of attempting to revalidate my HBO GO app on my smart TV. No matter what, I cannot get it to work any longer. Obviously, AT&T support is slightly less useful than asking my pet iguana what the problem is, so I figured maybe the internet think tanks could help. Now matter what I cannot get validated. I am on a completely unlimited AT&T plan, which has been retired, but all information available to me suggests that that matters not in the least and that all should be well.
What is going on with this? This has always been an absolute thorn in my side while validating, but now it appears to not work at all.
mobilemax
Employee
•
797 Messages
4 years ago
Hello,
Did you make a recent plan change. An older unlimited plan included HBO, currently there are three plans, only the “Elite” one includes HBO. The two below that plan (“Extra” or “Starter”) removed that add-on. You can also try the regular HBO app if HBO Go is giving you issues. I believe the “AT&T Watch TV” app is how you validate these promotional logins though, not directly in HBO app.
15
0
sandblaster
ACE - Expert
•
64.7K Messages
4 years ago
Unfortunately, losing access to HBO for those on grandfathered unlimited plans seems to be a common problem but I’ve never seen a common solution. What login credentials do you use to access HBO Go? If you use a DirectvNow account, that is now called ATT TV Now.
0
formerlyknownas
ACE - Sage
•
113.4K Messages
4 years ago
If you are not an at&t TV now subscriber, the recommendation is to validate through Watch TV
1. Log into your wireless account at www.att.com/myatt with your AT&T User ID and password or create an AT&T User ID by entering a valid email address and password.
2. Accept the Terms and Privacy Policy for WatchTV.
3. Once you're done signing up, download HBO GO from your app store, log in with your AT&T User ID and start streaming.
For customers who have residential DIRECTV, U-Verse TV or AT&T TV NOW (excluding AT&T TV), HBO will also be added on that TV platform. May be billed and then credited on that TV platform within 2 bills.
It would be a good idea for at&t to RESOLVE this!
1
0