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1 Message

Sunday, May 31st, 2020 7:43 AM

Forgot Security Questions, can't get back into hacked email, help!!!

A few months ago my email got hacked and I couldn't call the AT&T customer service line because they had shut it down due to coronavirus. The hackers changed my password which really messed me up because I don't have a valid backup email and I do not remember my security questions at all. I made the email in 2010 when I was nine and I am now going to turn 19. This email has 10 years worth of data and personal information on it, I was just wondering if there was any way anyone could help me try to get my email back? I can provide any form of ID asked you name it I got it. Even have my parents AT&T account info if needed since we do have Wireless Internet through AT&T.

Community Support

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230.7K Messages

4 years ago

We'd love to help you recover your hacked email account @Matias9488.

What device are you using? Is your device secure against malware? Did you try to reset your email password?

To get started, we suggest that you clear cache on your device, update your browser, disable firewall and then reset your email password using myAT&T.

You can also view this article to get tips on how to recover a hacked or hijacked email account and also protect your computer from spyware.

We're here if you need further assistance.



Yetty, AT&T Community Specialist

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