file a complaint about an AT&T employee
I want to know how to file a complaint about an AT&T employee who has completely messed up our phone service switch over from T-Mobile and new service start up??? (Andrew (Edited as per community guidelines))
I provided all of our phone data (phone numbers, IMEI, serial numbers, etc.) a week ago for service to begin on Nov. 2, 2020. Our phones all quit working yesterday... I had to drive three hours today to just begin correcting the problems this guy caused. Now I find out he put us on the completely wrong phone plan for our 4 lines of service and did not put me on the military vet discount plan even though I turned in my vet id in advance of beginning service.
To add insult to injury, I can only get people on the phone who don't speak English well enough to understand and are located in the Philippines... None of whom, have been able to do anything to help.