New Member
•
14 Messages
Family app update.. looks like it's been hacked
Hello, tried to open the family app this morning and got this weird screen. With all the symbols, doesn't look right.. maybe it's been hacked??
New Member
•
14 Messages
Hello, tried to open the family app this morning and got this weird screen. With all the symbols, doesn't look right.. maybe it's been hacked??
CHARLIEC20
New Member
•
1 Message
3 years ago
I am getting the same. There are no updates. I tried uninstalling and reinstalling. Same thing.
0
trish77064
New Member
•
14 Messages
3 years ago
Yes, we tried uninstalling it and reinstalling it.. got the same message.. I don't want to hit the update until I know it's really an update from ATT. I am trying to go through ATT security and sent them an email with the screen shot of what the app is showing.
0
trish77064
New Member
•
14 Messages
3 years ago
Looks like it's back up normally, like nothing ever happened????
0
ATTHelp
Community Support
•
231.2K Messages
3 years ago
We understand your concerns @trish77064 and our team is currently aware and working on this trending error to get the app back working properly.
In the meantime, please make sure your device is updated to the latest software version to ensure app updates will process properly.
Let us know if you still need help and we'd be glad to still assist!
Lyn, AT&T Community Specialist
0
0
ATTHelp
Community Support
•
231.2K Messages
3 years ago
We hate that you're unable to use the Secure Family app on your device, @CHARLIEC20!
Let's look into that for you! We want to advise that our support teams are engaged and working to resolve this trend on affected devices. In the meantime, it's recommended that those encountering this trend on their devices try the following solutions which seem to work well with others:
Give these a try and let us know how they worked for you!
Lar, AT&T Community Specialist
0
0