alan5775's profile

Contributor

 • 

1 Message

Mon, Oct 13, 2014 9:29 PM

FAIR?

I have a line w insurance that i suspended for a wk. I called to restore service was assured the insurance was on the line. The phone needs replaced and because ATT

failed to add insurance on the line I was basically told I am out of luck and that my only option is to upgrade the phone for 349.99 for a mistake done on the ATT side.

ATTDmitriyCM

Community Manager

 • 

10.2K Messages

8 y مضت

 

Hello @alan5775 

 

I'm sorry for the issues you're experiencing. Suspending your line doesn't remove any features, but if that's what happened for some reason, our team will be happy to help you with that. Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

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