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Contributor

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2 Messages

Sat, Aug 3, 2019 2:57 AM

Event fridays

I claimed tickets on the at&t thanks app and they said someone would contact me shortly about the tickets but i haven’t heard from anyone and don’t know what to do cause the tickets are for Sunday game.

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Brand User
ATTCares

Administrator

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107.8K Messages

5 months ago

Hello @Tcastleb,

 

We can definitely provide you with some more information about AT&T THANKS Event Access. Any tickets that were redeemed are delivered to you via email at least 72 hours prior to the event date. The tickets should also be available for immediate download. In some instances, the tickets may be reserved for you at will-call on the day of the event. If this was the case, you should've been notified via email within 48 hours. More tickets are made available every Friday at 12:00 p.m. ET. If you have any additional troubles with AT&T THANKS Event Access, please let us know.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

5 months ago

Yeah I claimed tickets for the Indians game that was yesterday, never got
any email or call.
Brand User
ATTCares

Administrator

 • 

107.8K Messages

5 months ago

Hello @Tcastleb,

 

Thanks for providing that feedback. We do apologize for any inconvenience that this may have https://soc.att.com/33cBf9H the future please keep in mind that in most cases once you complete the checkout screen, you're immediately able to download your tickets. Tickets are announced each Thursday, and made available every Friday at 12 p.m. E.T. Let us know on Thursday if you need help with redeeming tickets.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.