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RichmondGeek's profile

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1 Message

Wednesday, March 18th, 2020 2:29 PM

Empty Unlock Code!


I received an email from AT&T relative to unlocking my Galaxy S9 today, but the Unlock Code field was empty.

Device IMEI number: (Edited to remove personal information)

Request number: (Edited to remove personal information)

Could you pls help with that?

Accepted Solution

Official Solution

Community Support


232.4K Messages

4 years ago

Allow us to get you in the right direction @RichmondGeek!


We recommend reaching out to the specific relative to resend you the Device Unlock Instructions. If you continue to receive a blank email for the unlock code, feel free to submit a new request using the Device Unlock Portal.


We hope this information helps!


Dwight, AT&T Community Specialist 

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