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RichmondGeek's profile

New Member

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1 Message

Wednesday, March 18th, 2020 2:29 PM

Empty Unlock Code!

Hi,

I received an email from AT&T relative to unlocking my Galaxy S9 today, but the Unlock Code field was empty.

Device IMEI number: (Edited to remove personal information)

Request number: (Edited to remove personal information)

Could you pls help with that?

Accepted Solution

Official Solution

Community Support

 • 

232.4K Messages

4 years ago

Allow us to get you in the right direction @RichmondGeek!

 

We recommend reaching out to the specific relative to resend you the Device Unlock Instructions. If you continue to receive a blank email for the unlock code, feel free to submit a new request using the Device Unlock Portal.

 

We hope this information helps!

 

Dwight, AT&T Community Specialist 

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