Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Get the myAT&T app
RichmondGeek's profile

New Member

 • 

1 Message

Wed, Mar 18, 2020 2:29 PM

Empty Unlock Code!

Hi,

I received an email from AT&T relative to unlocking my Galaxy S9 today, but the Unlock Code field was empty.

Device IMEI number: (Edited to remove personal information)

Request number: (Edited to remove personal information)

Could you pls help with that?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.3K Messages

3 y مضت

Allow us to get you in the right direction @RichmondGeek!

 

We recommend reaching out to the specific relative to resend you the Device Unlock Instructions. If you continue to receive a blank email for the unlock code, feel free to submit a new request using the Device Unlock Portal.

 

We hope this information helps!

 

Dwight, AT&T Community Specialist 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.