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AT&T related help: Block Caller ID



Foundjoy's profile

New Member

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1 Message

Monday, November 28th, 2022 1:26 AM

Downloaded AT&T App

I downloaded an app a couple of years ago, at least, that kept your phone from ringing if the phone number was not in your contacts. But, it does show up as a missed call. This app was a feature that ATT provided. Now, I would need to remove the app but I have no idea how to find it much less remove the app.

Accepted Solution

Official Solution

ATTHelp

Community Support

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210.5K Messages

4 months ago

Hi Foundjoy! Here's how to remove AT&T Call Protect from your phone.

 

You should be able to uninstall the app simply by following the recommended instructions by @sandblaster. If you need additional assistance, view the instructions provided at our Device Support Center.

 

After selecting your make and model choose App Management followed by Download Apps & Games. Also, AT&T Call Protect is being phased out, so once you remove the app from your device you may not be able to resume your subscription.

 

In its place is AT&T ActiveArmor mobile security app which will provide all the great features you enjoyed with AT&T Call Protect.

 

ActiveArmor is included with some plans, and no action is needed. To check your plan:

  1. Go to your myAT&T account overview. Sign in, if asked.
  2. Scroll to My devices and select Manage add-ons for the phone number you want to check.
  3. Look for ActiveArmor mobile security or ActiveArmor advanced mobile security (no extra charge).
    • If you see it, your plan includes the version shown.
    • If you don’t see it, your plan doesn’t include it.
  4. Uninstall the AT&T Call Protect app if it is currently downloaded to your device.

Once you accept the Terms & Conditions, you can access your call features. Just open the app and choose Calls to access your call logs and more.

 

While the basic features of AT&T ActiveArmor mobile security are free to AT&T Wireless (Postpaid) and PREPAID customers, you can upgrade to advanced mobile security features only for $3.99 month.

 

We hope this info helps. Thank you for reaching out to AT&T Community Forums.

 

Let us know if you need any other assistance.

 

Lar, AT&T Community Specialist

Fl_retire

ACE - Professor

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2.8K Messages

4 months ago

Launch each app on your phone and when you find the one that you are looking for, go through the app delete/removal process for the phone’s OS. 

sandblaster

ACE - Expert

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62.9K Messages

4 months ago

The app name is probably “call protect”, try searching your phone for that name.

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