discount for nurses
Hello- I have called several times to discuss a discount for nurses for my internet plan. I have been told each time..yes..yes you qualify...you just need to upload your proof. I have attempted NUMEROUS times. It looks like it goes thru but apparently it is NOT. I have received an email that says they have removed any discount (which I never received) because they cannot verify I am a nurse. Please tell me what I need to do. I was told when i called customer service that I could not present my proof in store or any other way (fax, email, etc.) and was told twice that it can only be sent thru the email they send to upload. The website says in store or online. Can I please discuss this with someone before I switch my service back to verizon? Thank you for your time and consideration.