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sarah.ca.lane's profile



2 Messages

Wednesday, April 10th, 2019 9:24 PM

DirecTV Now + HBO no longer work with my AT&T Unlimited Plan

I've been having an issue for months now trying to log in to my DirecTV Now/HBO account that I set up with my AT&T Unlimited Choice plan in 2016 or 2017. It seems like I lost access somehow at some point? My current plan says I should still have DirecTV Now and HBO so why did I suddenly lose access and why is this system so broken?


It seems like a lot of other people have had this issue and AT&T and DirecTV have given them the run around instead of fixing the account issues so I'm not hopeful this will easily be resolved. Please help! This is so frustrating!

Capture.JPGWhen I try to log in to DirectTV Now, I'm sent here.Capture 2.JPGAccording to the DirectTV Now site, my phone number doesn't have access.Capture 3.JPGAccording to my plan details, I should still have HBO/DirectTV


3 Attachments

Community Support


232.9K Messages

5 years ago

Hi @sarah.ca.lane,


First of all, thanks for being a valued AT&T member! We understand you have many options to choose from! If you took advantage of AT&T Unlimited Plus plan.

We would like to review your account for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!


Lafayette, AT&T Community Specialist

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