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Eddalee's profile

Contributor

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3 Messages

Monday, July 17th, 2017 6:46 AM

Direct TV disputed bill prevents me expanding my services and buying Products

Went to expand my service and by hotspot HUB>   ATT employee at store said I cant buy service expansion or products due to the Direct TV claims over disputed billing effort.  (essentially kept billing me after my contract was over after I called and cancelled service)  Now after 15 years of customer loyalty the customer service at Direct TV and ATT are telling me on the phone that they are willing to lose me as a custormer over 193.00 dollars.  My monthly bill is almost 200.00 dollars. 

Climbing in bed with Direct TV over a bill 2 years ago I have refused to pay, due to principle alone, is about to ruin ATT relationship with me, family and friends.  I am flabbergasted that ATT is willing to cutoff my autopay $ for a crooked billing practice by Direct TV 2 years ago.

ACE - Sage

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118.3K Messages

7 years ago

And you paid your final Direct TV bill and have proof of returned equipment?  Just saying....  I've seen posts from people who stop service on July 1 and don't want to pay the bill on July 15.  Or don't return boxes and won't except they had to.   Putting them, "on the front lawn for DirecTV to pick up" seems to be common epithet.  

I Suggest you contact @ATTDIRECTVCare and work it out.  This isn't just about not expanding service with ATT wireless, it's about damage to your credit.   You're better off defaulting on a mortgage than a cell or cable bill.  

 

Contributor

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3 Messages

7 years ago

ATT reached and offered middleground resolution.  I appreciate your input.

 

Contributor

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3 Messages

7 years ago

Thanks ATT for prompt and professional response as I have grown to expect over the year of service.  Resolved

 

ACE - Sage

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118.3K Messages

7 years ago

Nice!

 

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