Device Unlock Requests - Things To Know From AT&T
We understand there is some difficulty with requesting a device unlock. You will find some information below on how to:
- Submit a request to unlock a device.
- Find the IMEI.
- Check status of your request.
- Requirements for device unlocks.
How To Request A Device Unlock
- Go to the Device Unlock Portal (page best viewed from a desktop or tablet).
- Follow the prompt listed.
To Find AT&T Device Unlock Code Instructions for your device, click here for a full list.
How To Find IMEI on Alcatel device:
1. Swipe down from the top of the screen with two fingers, then tap the Settings icon.
2. Scroll to and tap About phone.
3. Tap Status.
4. Scroll to view the Serial number. To view the IMEI number, tap IMEI information.
5. Here you can view the IMEI number. You can also view your IMEI by entering *#06# from the keypad.
6. You can also view your IMEI on the back of the device, under the back cover.
Note: In most instances, you can dial: *#06# on most devices to find the IMEI. On some devices, the IMEI is located on the back of the phone or under the battery. Do not force open your phone to find the IMEI.
To check status of your request
1. Go to our Device Unlock Portal.
2. Scroll down and select ver en espanol
3. Follow the prompts.
To find the IMEI dial *#06#
Requirements for unlocking AT&T phones, tablets, and mobile hotspots
- To unlock a Prepaid device, the device(s) must be active for at least six months of paid service before unlocking.
- Your device isn’t reported lost or stolen, or involved with fraud.
- You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
- Your device isn’t active on another AT&T account.
- If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
- Your service must be active for at least 60 days with no past due or unpaid balance.
- AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
- If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
- If you have a business-owned device, your company must authorize you to unlock it.
If your phone was purchased on eBay, Amazon, Craigslist or another unauthorized retailer, the above still applies. Make sure the device is unlocked before purchasing.
Note: AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice. If during any one month, more than 100 requests are made from a single source, and if more than 10% of those requests are duplicate IMEI numbers, AT&T will no longer process unlock requests from that source.
ChrisZ, AT&T Community Specialst
AT&T Customer Care
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