Complaint about 'the office of the president'
I have a case that even after over 11 hours in total on the phone, it is still not resolved. I wrote to the office of the president and received a call back early last week from La Tonya. At the time I thought the issue had been resolved but I did get something resembling an apology from her. However the next day my technical problems continued. Since Friday 12/18 I have sent 3 emails and left 3 voice messages for La Tonya and 2 voice messages for a colleague of hers, also at the office of the president whose number she gave me in an auto-response email.
On 12/19, after a call to regular tech support who said they would escalate this, I received a text message from AT&T saying "here is your case number (it starts with ERAM) and we will call you by 12/20. Today is 12/23 and still no call from anyone at AT&T.
Regular 'customer service' and tech support are unable to help.
So, who do you turn to when you need to complain about the office of the president? I guess at this point I just switch companies? I can only be ignored and suffer unresolved technical problems for so long.