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Charged international data fees after being told 3 different times I wouldn't be.
My mother took my 2 boys (17 & 12) and I on a cruise to Mexico back in September. Before we left I stopped by AT&T to make sure I understood what our plan allowed without accumulating additional fees. I informed them that it was a CRUISE to Mexico. I was told that since I had the new unlimited data plan I would be fine and that my plan here in the states would be "mirrored" there. Never once did he say anthing about it excluding the cruise ship, itself. Gave my boys the green light and once we arrived in Mexico I started recieving texts from AT&T international that my oldest son's line was accumulating high data fees and data would be suspended. I called and spoke to a rep and, again, told him that I was on a cruise ship, was recieving texts of high data charges, and wanted to know why. I was, again, told that my plan included unlimited data and is, indeed, "mirrored" as at home. When questioned about the text messages I'd recieved he informed me they were generic courtesy texts sent out simply because my phone was registering outside the states and assured me that I was NOT accumulating data fees. Once we returned back to the states my son's data was suspended and I called AT&T International back again. This is when I was informed that while we were onboard the ship in International waters our plan was no longer mirrored and that we were being charged data roaming fees. I was obviously upset and informed her that I specifically spoke to 2 people to assure this wouldn't happen and never once was it clarified to me that International waters were not included in my plan. She informed me that she would be able to remove the charges due to me being misinformed. Several weeks later I recieved my bill showing I owed over $1000.00 for roaming fees. I have contacted AT&T MULTIPLE times to dispute these charges and have received some credit back, but according to them I still owe $723 in data fees. I've even sent for a "review" or "appeal", whatever the verbage is that they used, as this was the only way to possibly get the charges removed. I would otherwise have to settle for another partial credit which could've meant credit as low as $10. Obviously I opted for the appeal. $723 may not seem like much to some people, but it's enough to break this single mom for months. Can anyone help me with this, please?