Can't Request Unlock Code (Invalid IMEI)
Hi, so my family and I have moved to London, and we are all getting new phones except one of us, who has a Moto-X and wants to keep her existing device. We have terminated our contracts with AT&T for that device so it can be unlocked, but when we go online to request a device unlock, we run into a problem. When entering the IMEI of the device, (found by typing *#06#) it says "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." Please help us to unlock this device so we may use it with our new carrier in London.