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walker2174

Tutor

 • 

5 Messages

Tue, Jan 21, 2020 6:51 PM

Cannot log into AT&T THANKS app on iphone. CAN log in on PC.

I have been trying for several weeks to log into the AT&T Thanks app on my iphone XR (iOS 13.3). No go. I consistently receive a message saying "Uh oh. An error has occurred. Please check back later. Code: 401 - ID: - "

I have tried the following to no avail:

- Log in using my user ID.

- Log in using my phone number.

- Uninstall and reinstall the app.

- Reboot iphone.

I am able to log in to the AT&T Thanks website on my PC without issue, using the same account credentials. Help.

Kate

Responses

mobilemax

Employee

 • 

796 Messages

9 months ago

Hello,

Have your you tried on another device? Like another smartphone or tablet with the App? If you can’t login, there might be a known issue. On Att.com you can login and chat, or dial customer service (Phone number hidden) and say “Att thanks” when promoted for reason of call.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
walker2174

Tutor

 • 

5 Messages

9 months ago

UPDATE: I tried to log into the iphone app again this morning and was able to connect successfully. I did NOT change anything or do anything different. Apparently, AT&T identified and fixed something at their end. Thanks!

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