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liesybug's profile

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1 Message

Monday, September 5th, 2022 5:26 AM

Cannot check my Rewards

I cannot check my card balance every time I put in the first four digits the page just reloads and doesn’t show me anything 

Accepted Solution

Official Solution


Community Support


207.2K Messages

5 months ago

Hello @Iiesybug, we're happy to help with options to manage your rewards card. 


We recommend clearing the cache and cookies in the browser you are using to access the rewards page. Then try and enter the first four digits again. 


In addition, you can also visit our AT&T Rewards page and click on "Access your rewards".

  • You can then either enter your claim number and or account number and zip code to access your rewards details. 

For additional support and for reward-related questions, please call our Rewards Help center at 800-288-9983. We're here if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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