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Wed, Jan 13, 2021 10:00 PM

Cancel trade in donation

After I had done the online trade in for my daughters phone, I noticed that it had accidentally been donated. We unfortunately cannot donate at this time. I need to undo it and I do not know how to. Please help if you can asap


Brand User

Community Support


145K Messages

11 days ago

We're sorry to hear your trade-in device has been processed as a donation @Ang18


To be of service to you regarding your trade-in offer, please contact our Hyla Customer Support at: 1.888.445.6005.

  • Hours of operation: Monday - Friday 7am - 10pm PT / Saturday and Sunday: 9am - 7pm

We hope this helps.


Dwight, AT&T community Specialist 

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