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Bragi's profile

2 Messages

Wednesday, November 1st, 2023 10:57 PM

Cancel Next up

Cannot find any link on how to cancel next up, I know I've canceled it but it is still charging me for it.

Accepted Solution

ACE - Sage

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118.2K Messages

8 months ago

Unfortunately AT&T has removed the ability to remove it on your own. You're going to have to call them and ask them to cancel it. You can have them remove it up to 6 months in arrears.

2 Messages

8 months ago

thank you for your response 

ACE - Sage

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118.2K Messages

8 months ago

Very welcome

Community Support

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232.8K Messages

8 months ago

We're here to help you with the information that you require @Bragi.

 

We are going to reach out to you in DM to take a look at account details. Please look out for a DM notification from us. (for your reference it is the bell icon on the top right-hand corner of the forums)

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

12 Messages

3 months ago

I bought the phone 5 days ago. The sales person added the $17.00 a month insurance + the next up for $6.00 a month without asking.

I did manage to cancel the insurance. The app says I have to wait 14 days to be able to cancel next up.

Are the sales people suppose to do that without asking...or do they get a commission...I am already upset with AT&T!

ACE - Sage

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118.2K Messages

3 months ago

They are not supposed to do it without asking. They're supposed to offer you the opportunity to wave both insurance and next up.

Many of the authorized retailers add it anyway. It cannot be added later, but it can be removed later

12 Messages

3 months ago

Thanks for replying. The $6.00 does not bother me. The way that it & insurance was added does. I will have to wait 14 days to cancel the next up.

Supposedly the cancellation on the insurance went through.

If I would not be cutting my nose off to spite my face I would just take the loss & go back to prepaid. I still have 0ne line there. I was only paying $50.00 a month for the 2 lines. Paying $30.00 now for the one. The service seems just as good...

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