AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Get the myAT&T app
msquicc's profile

Tutor

 • 

7 Messages

Wed, Nov 20, 2019 2:42 PM

Can you please give your users a fast and usable website?

 

Sorry if this is in the wrong area.  Please move it if needed. 

 

Visits to your website are constantly a very slow and painful experience!

It's like visiting a company intranet in 1990. It's absolutely horrendous.  

 

I thought that over the years AT&T would eventually get with the times and improve the site. 

Unfortunately, you just constantly drag your customers through the mud that is att.com.  

 

Please, please, please, please, PLEASE, do something about this.  It's ridiculous.  

We pay you hundreds of dollars A MONTH for service.  Use some of that money and spend it on a new website.  

 

This is just one single example of what's wrong with this site:  no matter where I log in from, what device, what user account or anything, I'm constantly plagued by att.com telling me "we're almost there.  just wait for us."

It'll be there forever unless I reload the page 15 times or sign out and sign it.  This is insane.  You'd might as well just take the site down.  It's that useful.  

 

please_wait_again.jpg

 

 

1 Attachment

ATTHelp

Community Support

 • 

204.1K Messages

3 years ago

Hi there @msquicc,

 

Thank you for bringing this feedback to our attention!

 

Do you face the same challenges when trying to use the myAT&T app? Does this happen when using data or WiFi? Do you have any other network concerns with your device?

 

Chasidy, AT&T Community Specialist

Tutor

 • 

7 Messages

3 years ago

There are no network concerns with my devices.  

Same issues across 3+ computers, wifi, copper, home / work networks.  It's always a slow and sometimes impossible experience.  

 

I just tried the myATT app, and, no surprise, it immediately gave me a "Hmm... Looks like something's not working.  Please try again in a few minutes." 

ATTHelp

Community Support

 • 

204.1K Messages

3 years ago

Thanks for following back up with us, @msquicc.

Sign in issues like your experiencing using the full desktop site, can be resolved by clearing your web browser's cache and cookies.

We suggest you trying to sign in again using one of your home computers with latest version of Chrome, Firefox, or Explorer. 

Clear your cache and cookies, then delete your browsing history. Close all the browser windows, and relaunch the browser to sign in.

Give it a try, and post back to keep us in the loop.

Kenneth, AT&T Community Specialist

Tutor

 • 

7 Messages

3 years ago

Right.  Sometimes that helps.  I shouldn't have to do this on a regular basis to use your website.  

 

I'm certain that I am not the only person or company experiencing slowness or other issues with your website.   

It's been a frustrating experience for over a decade now.  

 

Might be time for a bit of a re-work...

 

 

ATTHelp

Community Support

 • 

204.1K Messages

3 years ago

You've come to the right place to share site feedback, @msquicc. Thanks for your reply. We are glad to hear that the information we shared helps you access your account.

If you encounter other technical issues with any AT&T site, you can share your feedback directly by scrolling to the very bottom on the page and choose Feedback.

We're always here to help. Please let us know if we can provide additional support. Thanks you.

Kenneth, AT&T Community Specialist

Tutor

 • 

7 Messages

So, as I mentioned, I cleared my cookies, but that's not really an acceptable fix for a consistent issue. I know you'd like to think this is resolved, but unfortunately, far from it.

I have to use incognito mode every time I want to use the AT&T website so I don't have to go clearing my cookies every single time I log in.

It's ridiculous. When are you guys going to build a site that looks and behaves like it's 2020?

Tutor

 • 

7 Messages

3 years ago

cleared my cookies last week

now the "something went wrong" "try clearing your cookies" error when signing in

 

so, should I clear my cookies every time I visit the AT&T site?  is that the user experience you have in mind?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.