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M schofer's profile

1 Message

Saturday, September 23rd, 2023 9:49 PM

Can we turn a phone in early if person is leaving our family plan?

My oldest daughter has 11 more payments on her phone on our plan but she wants to get her own plan. Can we turn in her phone for credit and take her off our plan?

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Official Solution

Former Employee


22.5K Messages

9 months ago

What is to turn in?

She or you pays off the phone then she can take the phone with her (BYOD) to her new account or you / she can sell the phone.

 Once you remove the phone from the account, the remaining balance becomes due. 
The phone would need to be paid off to transfer to another service or account.

ACE - Sage


118.2K Messages

9 months ago

The short answer is you cannot just turn in the phone and be relieved of the remaining 11 payments. You have to pay it off

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