I recently changed my number and upgraded my iPhone. I installed call protect and when I open it I only have basic. When I press upgrade to plus it tells me I am already subscribed. I hit ok and then a few seconds later a message is displayed “oops we have hit a snag please try again” and I am still subscribed to basic. Nothing I do will make it switch over to plus. I have been paying for plus for over a year and love it. Please tell me how I can get this to show that I have “Plus”. I am being billed for it.