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AT&T related help: View and download call history



jobsacg's profile

New Member

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3 Messages

Wednesday, November 30th, 2022 10:41 AM

Call logs up to last 36 months on online account

How can I access call details for last 24 months from my acccount? There is no option in usage and history.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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62.1K Messages

2 months ago

If you have a traditional landline aka POTS line, there are no call records. Call records are only available for a digital landline and I believe limited to the last 16 months.

New Member

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3 Messages

2 months ago

Thanks,  On ATT portal and iPhone app, I can only access last 6 months of usage with call details.  ATT store showed my 16 months but my phone doesn't go beyond past 6 months.  Is there a setting in the profile on how many months you can  back?   

spoom2

ACE - Master

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17.5K Messages

2 months ago

Moving back to the wireless forum. I think what you see is all you get without paying for them, but wait for one of the wireless experts to answer. 

Gary L

ACE - Expert

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16.1K Messages

2 months ago

@jobsacg 

On the desktop, with a web browser, you can go back 16 months. I logged in right to double-check for you and I can get to end of July 2021 right now.

If you can't find it, once you log in you can go to https://www.att.com/acctmgmt/usagedetails/talk

Chose your line and the billing period.

You can see minutes and time and incoming or outgoing (texting just has time and in/out).

New Member

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3 Messages

1 month ago

Thanks Gary.  for some reasons I can only go back 6 months so I thought there may be a setting in the profile how many months you can view call logs.

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