If you have a traditional landline aka POTS line, there are no call records. Call records are only available for a digital landline and I believe limited to the last 16 months.
Thanks, On ATT portal and iPhone app, I can only access last 6 months of usage with call details. ATT store showed my 16 months but my phone doesn't go beyond past 6 months. Is there a setting in the profile on how many months you can back?
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sandblaster
ACE - Expert
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62.9K Messages
4 months ago
If you have a traditional landline aka POTS line, there are no call records. Call records are only available for a digital landline and I believe limited to the last 16 months.
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jobsacg
New Member
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3 Messages
3 months ago
Thanks, On ATT portal and iPhone app, I can only access last 6 months of usage with call details. ATT store showed my 16 months but my phone doesn't go beyond past 6 months. Is there a setting in the profile on how many months you can back?
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spoom2
Expert
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17.6K Messages
3 months ago
Moving back to the wireless forum. I think what you see is all you get without paying for them, but wait for one of the wireless experts to answer.
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Gary L
ACE - Expert
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16.1K Messages
3 months ago
@jobsacg
On the desktop, with a web browser, you can go back 16 months. I logged in right to double-check for you and I can get to end of July 2021 right now.
If you can't find it, once you log in you can go to https://www.att.com/acctmgmt/usagedetails/talk
Chose your line and the billing period.
You can see minutes and time and incoming or outgoing (texting just has time and in/out).
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jobsacg
New Member
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3 Messages
3 months ago
Thanks Gary. for some reasons I can only go back 6 months so I thought there may be a setting in the profile how many months you can view call logs.
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