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Teacher

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5 Messages

Mon, Jul 22, 2019 5:26 PM

Block text messages from email address (spammers latest technique)

This should take care of this annoying issue. I just spent 35 minutes on the phone with a WONDERFUL AT&T Customer Care Rep named Gina. She & her supervisor researched and located "Article *446389". It gave her instructions how to block all emails being sent as text messages on my Samsung Galaxy S9+. AT&T has to do it on their end. As she just did it for my account, I am hopeful that I will not receive more of those pesky texts. When you call AT&T, ask the representative to look up "Article *446389". Hope this helps!!

Responses

Contributor

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2 Messages

a year ago

OMG.  This is the best day ever.   I got on the online chat with AT&T and told them to look at Article 446389 to block email addresses from texting me.   Took about 15 minutes and it was done on my iPhone !!!   It has to be done on their end.   Thank you for posting this information !!!! 

Tutor

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2 Messages

a year ago

This information is in another forum - "Solved: Re: Blocking email as texts" and I'm copying it here as well. Special thanks to aloha-gal, because this is a much better solution than just forwarding it along to the FTC and waiting for one bad player to get removed,

 

Okay when I found this I was a little suspicious, as aloha-gal has basically the same response for both an S9 phone and an iPhone (in the other forum). But I had started getting spam emails by texts, so I called AT&T.

 

My angel was Al. I gave him the "Article 446389" and he said he and two other people were reading over it and not finding anything. But then he was clicking around on stuff and found it and said to add this for the benefit of your AT&T person: He said -- and this will make sense on their end -- that they should click on "Torch", then to "Mind" then to E-Mail Getaway or Gateway (sorry think this is right - can't read my own writing.) There are three options they can turn off. The first two is to block email on SMS, the second is block email on MMS. He selected both. (There is a third option which he did not do because he had no idea what it was.)

 

So I'm waiting to see if it works but based on aloha-gal I am hopeful, and so is my son, who's been getting many more than I have. 

kdfederer

ACE - Expert

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12.2K Messages

a year ago

As a first responder, we use the email to text to notify our members of important items. If they block the email to text, we would not be able to send important messages direct to our members phones which would hinder us.

Is there a way to whitelist certain email addresses to allow such emails to text to go through.

As a business person, when I am on the road, my secretary sends email to text to me to update me on certain items. Blocking all emails to text would be detrimental to me. 

I would like to be able to block unwanted emails to texts but not all.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

I just called into AT&T today (called via 611). The rep initially told me that they are unable to block text messages from email addresses. I told the rep to reference "Article 446389". The rep had to read through the article, and said there was a lot of information contained within it. After a period on hold, the rep had to transfer me over to the technical support staff to execute on the modification to my account. The rep from Technical Support knew exactly what to do once I told him what I wanted to do. He asked if I wanted to block SMS and MMS and updated the account immediately!!

 

*Key takeaway - get to tech support rep as soon as possible!

 

Time with initial rep: 25 minutes

Time with Tech Support rep: 5 minutes

 

Contributor

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2 Messages

a year ago

YES!! This is amazing. Worked like a charm.

 

Talked to Randy from Kentucky - gave him the article number, looked it up, and within 5 minutes was done.

 

Thank you OP, and everyone here. This may be a small issue for some, but it is a nuisance for me. 

 

Cheers!

Contributor

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1 Message

a year ago

Another success story!! I have been receiving the same spam texts daily for the last month from an email address that begins with "fastcash" but then changes characters after that each time. I googled and found this forum. I tried an AT&T online chat with a real person yesterday and gave her the article number. She said it didn't help and said she was looking for a "free app" to solve my problem. I told her I wasn't interested in a free app but the solution in Article 446389. Unfortunately, I didn't have this page pulled up and had trouble accessing it on Safari so ended the chat. Today I called on my phone and had this page up. The woman listened to the instructions I gave her from this forum from clicking on "torch," then "mind," then "email gateway" and finally to the 3 options. She used the first two options as others suggested to block emails on SMS and MMS. She also was very excited because she has the SAME issue on her own phone and didn't know how to fix it. She says they are getting more and more calls about this but she has never resolved it before and just "submits a ticket." She was happy that she will now be able to take care of it herself when someone calls and she said "it's all because of you." Thanks to all of you for posting about this. I will see if the texts do actually stop tomorrow!! I am confident they will.

Contributor

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1 Message

a year ago

The AT&T tech support person was not able to help me even after reading the Article 446389. I am tired of nuisance messages and she wasn't able to help me. She told me that it's coming from a computer and that there is nothing AT&T can do about it. I need help from someone if they've had success before I change my phone number. 

Contributor

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1 Message

10 months ago

I called AT&T and got connected to tech support. They looked up the article mentioned above, and supposedly turned off the options on my account for receiving text (MMS and SMS) from email addresses. I am STILL getting these spammy, porn advertising text messages - sent from random gmail accounts.

 

any other help out there? I can’t forward texts sent from email addresses to report them, and it’s really gotten out of hand.

New Member

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9 Messages

Me too. I wonder how many youngsters are getting this too, since they group random cell numbers starting with the same area code and prefix (neighbor spoofing). I'm checking Verizon and will port my number there since they are able to block any and all SMS & MMS originating from e-mails if AT&T does not offer a solution soon. Their service is not cheap or the best. They don't seem to care enough about this problem to act on it.

sandblaster

ACE - Expert

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42.3K Messages

Have you tried forwarding the texts to 7726 (SPAM)? You should get a text response asking for the originating number, reply with the originating email address. That has worked for me.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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9 Messages

@sandblaster Yes, I did. I got a text back saying:

7776 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code.

Thank you for trying to help.

New Member

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1 Message

5 months ago

It took me 5 calls, and finally I got a wonderful agent who read the article and blocked the MMS and SMS messages and the problem was solved. On at least call, I asked for a supervisor when they told me they didn't know what article 446389 was and then the supervisor told me I shouldn't know what it was and she wasn't going to help. Again, I just thanked them, and tried again until I got a very nice lady (in Texas). I did confirm that it wouldn't impact my cell normal cell phone text, and only from a computer and she assured me it wouldn't. I'm very happy (finally).

New Member

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1 Message

2 months ago

I'm getting messages from random email addresses and domains. Perhaps a whitelist controlled by the end user might be a better option for AT&T to explore.

Strangely - they are directed to the original user of my phone number, which I took over about 15 YEARS ago. "Myra" was her name, and I know this as I've found some store benefit programs linked to this phone number over the past 15 years to a Myra Gunderson.

New Member

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1 Message

2 months ago

Thank you OP, and everyone here. This may be a small issue for some, but it is a nuisance for me. 

 

New Member

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1 Message

2 months ago

Just got off the phone and the technician did not know anything about it. Gave him the article number and he started to read over it, but I told him to click on "torch," then "mind," then "email gateway" and he was able to add just gmail accounts to the blocked accounts. 

We will see if this works.

Thanks NevaHC for the detailed instructions for him to click on. He asked how I knew about this. LOL.

 

 

Teacher

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12 Messages

2 months ago

The only problem...you can't block all the (Edited per community guidelines) replying to the message you blocked saying "Stop" or "Delete my number" or "I'm going to report you".  A feature to white-list your contacts, or drop your number out of messaging threads would REALLY be nice.

(edited)

New Member

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2 Messages

2 months ago

About a year ago went through a process with AT&T support (at the time hadn't seen this thread) to alleviate text coming from spoofed numbers. It hasn't worked. I'm getting several text a day referring to me as "Ethan" offering anything and everything. 

Got a technical question about SMS service. With AT&T failing to proactively take action without positive result, if I cancel and service for my number for, say, a period of one month, how will the "system" handle SMS sent to my cell number? Would spammers actually be rejected from the service?

Text has become less and less important (for me), with the few I do stay in contact with easily switching to WhatsApp for a month.

New Member

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2 Messages

2 months ago

Cancel sms service

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