Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Get the myAT&T app
aloha-gal's profile

Teacher

 • 

5 Messages

Mon, Jul 22, 2019 5:26 PM

Block text messages from email address (spammers latest technique)

This should take care of this annoying issue. I just spent 35 minutes on the phone with a WONDERFUL AT&T Customer Care Rep named Gina. She & her supervisor researched and located "Article *446389". It gave her instructions how to block all emails being sent as text messages on my Samsung Galaxy S9+. AT&T has to do it on their end. As she just did it for my account, I am hopeful that I will not receive more of those pesky texts. When you call AT&T, ask the representative to look up "Article *446389". Hope this helps!!

Accepted Solution

Official Solution

ATTTimCS

Employee

 • 

259 Messages

4 m ago

Hello Community,

We've had a lot of great responses in this thread, but wanted to jump in and let you all know that we are working daily to combat the SPAM epidemic.  For customers that don't want to block all email to text, there are other options as well.

Specifically regarding SPAM texts from an email address, here's what you can do.  We are aware of scammers using this method and appreciate any information customers can share, so we can work together to stop these messages. Even incomplete reports with just the message content help us stop suspicious messages and protect others from receiving similar messages.

 

We are working on ways to better allow customers to report these instances to us. Currently, customers can forward the text content to 7726 and then report this 10-digit number as the sender: 1410100000. Our systems will be able to look up the sender’s email address, allowing us to take appropriate action.

Spam and malicious activity is not limited to text, unfortunately.  You can report:

Thanks

Tim, AT&T Community Strategy

(edited)

Accepted Solution

Tutor

 • 

2 Messages

2 y ago

This information is in another forum - "Solved: Re: Blocking email as texts" and I'm copying it here as well. Special thanks to aloha-gal, because this is a much better solution than just forwarding it along to the FTC and waiting for one bad player to get removed,

 

Okay when I found this I was a little suspicious, as aloha-gal has basically the same response for both an S9 phone and an iPhone (in the other forum). But I had started getting spam emails by texts, so I called AT&T.

 

My angel was Al. I gave him the "Article 446389" and he said he and two other people were reading over it and not finding anything. But then he was clicking around on stuff and found it and said to add this for the benefit of your AT&T person: He said -- and this will make sense on their end -- that they should click on "Torch", then to "Mind" then to E-Mail Getaway or Gateway (sorry think this is right - can't read my own writing.) There are three options they can turn off. The first two is to block email on SMS, the second is block email on MMS. He selected both. (There is a third option which he did not do because he had no idea what it was.)

 

So I'm waiting to see if it works but based on aloha-gal I am hopeful, and so is my son, who's been getting many more than I have. 

Contributor

 • 

2 Messages

2 y ago

OMG.  This is the best day ever.   I got on the online chat with AT&T and told them to look at Article 446389 to block email addresses from texting me.   Took about 15 minutes and it was done on my iPhone !!!   It has to be done on their end.   Thank you for posting this information !!!! 

kdfederer

ACE - Expert

 • 

12.5K Messages

2 y ago

As a first responder, we use the email to text to notify our members of important items. If they block the email to text, we would not be able to send important messages direct to our members phones which would hinder us.

Is there a way to whitelist certain email addresses to allow such emails to text to go through.

As a business person, when I am on the road, my secretary sends email to text to me to update me on certain items. Blocking all emails to text would be detrimental to me. 

I would like to be able to block unwanted emails to texts but not all.

Contributor

 • 

1 Message

2 y ago

I just called into AT&T today (called via 611). The rep initially told me that they are unable to block text messages from email addresses. I told the rep to reference "Article 446389". The rep had to read through the article, and said there was a lot of information contained within it. After a period on hold, the rep had to transfer me over to the technical support staff to execute on the modification to my account. The rep from Technical Support knew exactly what to do once I told him what I wanted to do. He asked if I wanted to block SMS and MMS and updated the account immediately!!

 

*Key takeaway - get to tech support rep as soon as possible!

 

Time with initial rep: 25 minutes

Time with Tech Support rep: 5 minutes

 

Contributor

 • 

2 Messages

2 y ago

YES!! This is amazing. Worked like a charm.

 

Talked to Randy from Kentucky - gave him the article number, looked it up, and within 5 minutes was done.

 

Thank you OP, and everyone here. This may be a small issue for some, but it is a nuisance for me. 

 

Cheers!

Contributor

 • 

1 Message

2 y ago

Another success story!! I have been receiving the same spam texts daily for the last month from an email address that begins with "fastcash" but then changes characters after that each time. I googled and found this forum. I tried an AT&T online chat with a real person yesterday and gave her the article number. She said it didn't help and said she was looking for a "free app" to solve my problem. I told her I wasn't interested in a free app but the solution in Article 446389. Unfortunately, I didn't have this page pulled up and had trouble accessing it on Safari so ended the chat. Today I called on my phone and had this page up. The woman listened to the instructions I gave her from this forum from clicking on "torch," then "mind," then "email gateway" and finally to the 3 options. She used the first two options as others suggested to block emails on SMS and MMS. She also was very excited because she has the SAME issue on her own phone and didn't know how to fix it. She says they are getting more and more calls about this but she has never resolved it before and just "submits a ticket." She was happy that she will now be able to take care of it herself when someone calls and she said "it's all because of you." Thanks to all of you for posting about this. I will see if the texts do actually stop tomorrow!! I am confident they will.

Contributor

 • 

1 Message

2 y ago

The AT&T tech support person was not able to help me even after reading the Article 446389. I am tired of nuisance messages and she wasn't able to help me. She told me that it's coming from a computer and that there is nothing AT&T can do about it. I need help from someone if they've had success before I change my phone number. 

Contributor

 • 

1 Message

2 y ago

I called AT&T and got connected to tech support. They looked up the article mentioned above, and supposedly turned off the options on my account for receiving text (MMS and SMS) from email addresses. I am STILL getting these spammy, porn advertising text messages - sent from random gmail accounts.

 

any other help out there? I can’t forward texts sent from email addresses to report them, and it’s really gotten out of hand.

New Member

 • 

9 Messages

Me too. I wonder how many youngsters are getting this too, since they group random cell numbers starting with the same area code and prefix (neighbor spoofing). I'm checking Verizon and will port my number there since they are able to block any and all SMS & MMS originating from e-mails if AT&T does not offer a solution soon. Their service is not cheap or the best. They don't seem to care enough about this problem to act on it.

sandblaster

ACE - Expert

 • 

54.5K Messages

Have you tried forwarding the texts to 7726 (SPAM)? You should get a text response asking for the originating number, reply with the originating email address. That has worked for me.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

9 Messages

@sandblaster Yes, I did. I got a text back saying:

7776 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code.

Thank you for trying to help.

New Member

 • 

8 Messages

2 y ago

If hundreds are reporting about this one scammer how come AT & T has not stopped this person. Yes I blocked it and they used the next number it's missing one digit on purpose this is a hacker. Texting hundreds of AT & T customers weekly

1-410-100-007 missing one digit so they can change the text daily. They change the last number each day.

Note: This comment was created from a merged conversation originally titled Number 1-410-100-007 series
sandblaster

ACE - Expert

 • 

54.5K Messages

Because those numbers are legitimate. The texts are coming from email addresses through the email to text gateway. When someone sends a text using that method, those are the numbers ATT uses as the originating number but the texts aren’t actually from those numbers, they are from email addresses. The text you get should show the originating email address, that’s what you need to report.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

8 Messages

I don't have a email to show it was text to my phone however AT & T still should have stopped it by now

sandblaster

ACE - Expert

 • 

54.5K Messages

Have you been forwarding the texts to 7726 (SPAM)? If not, do that.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

1 Message

2 y ago

It took me 5 calls, and finally I got a wonderful agent who read the article and blocked the MMS and SMS messages and the problem was solved. On at least call, I asked for a supervisor when they told me they didn't know what article 446389 was and then the supervisor told me I shouldn't know what it was and she wasn't going to help. Again, I just thanked them, and tried again until I got a very nice lady (in Texas). I did confirm that it wouldn't impact my cell normal cell phone text, and only from a computer and she assured me it wouldn't. I'm very happy (finally).

New Member

 • 

1 Message

1 y ago

I'm getting messages from random email addresses and domains. Perhaps a whitelist controlled by the end user might be a better option for AT&T to explore.

Strangely - they are directed to the original user of my phone number, which I took over about 15 YEARS ago. "Myra" was her name, and I know this as I've found some store benefit programs linked to this phone number over the past 15 years to a Myra Gunderson.

New Member

 • 

2 Messages

1 y ago

Thank you OP, and everyone here. This may be a small issue for some, but it is a nuisance for me. 

 

New Member

 • 

1 Message

1 y ago

Just got off the phone and the technician did not know anything about it. Gave him the article number and he started to read over it, but I told him to click on "torch," then "mind," then "email gateway" and he was able to add just gmail accounts to the blocked accounts. 

We will see if this works.

Thanks NevaHC for the detailed instructions for him to click on. He asked how I knew about this. LOL.

 

 

Teacher

 • 

13 Messages

1 y ago

The only problem...you can't block all the (Edited per community guidelines) replying to the message you blocked saying "Stop" or "Delete my number" or "I'm going to report you".  A feature to white-list your contacts, or drop your number out of messaging threads would REALLY be nice.

(edited)

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.