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Rojma
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Contributor

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18 Messages

Wed, Aug 3, 2022 11:16 PM

Block text message spam with Active Armor?

I occasionally get text message spams. Does Active Armor also block text message spams in addition to phone call spams? If so, how do I add/report a text message as spam and block the phone number without having to add the phone number manually in Active Armor? If I go into the call log to report the text/phone number as spam, it only shows phone calls and not texts. I am aware I can do this manually but would like for it to be more automated like you can do with phone call spams.

Accepted Solution

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hi Rojma, we'd be happy to answer your question about getting spam text messages blocked.

 

As the ACE @sandblaster mentioned, they are correct in saying that  AT&T ActiveArmor will not block text message spams.

In order to help block spam, robocalls, and unwanted text messages they must be forwarded to 7726 (SPAM) or, you can complete this form.

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

Official Solution

sandblaster

ACE - Expert

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59.8K Messages

2 m مضت

Does Active Armor also block text message spams in addition to phone call spams?

No.

If so, how do I add/report a text message as spam and block the phone number without having to add the phone number manually in Active Armor?

To report a text, forward it to 7726. Unfortunately, blocking the number in active armor does nothing for texts.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello @Rojma, we're happy to help with options to block text messages with ActiveArmor. 

 

Thank you for providing that information @sandblaster. AT&T ActiveArmor works 24/7 to help stop threats before they get to you. Unwanted calls and texts are annoying, and some could be fraudulent or illegal. Report offenders that slip through and help block them.

  • Forward suspicious messages to 7726 (SPAM).
  • Complete the form to help block spam, robocalls, and unwanted text messages.
  • Download AT&T Call Protect on your phone to manage future unwanted callers.

To find out if your phone has a built-in feature to block calls and text messages:


1. Go to Device Support and select your phone.
2. Go to the search box at the beginning of the page and search by typing block.
3. Select the article from the search results. If you don’t see steps to take for your phone, contact the company that made your device for more help, or try these other options.

 

We're here if you have any questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

Rojma

Contributor

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18 Messages

2 m مضت

Sorry @ATTHelp . You are suggesting installing AT&T Call Protect, but isn't Active Armor supposed to replace Call Protect? Also, you seem to suggest that Active Armor does protect from unwanted texts, but then proceed to explain how to report suspicious texts outside of Active Armor by forwarding the message to 7726. If I have to report suspicious texts outside of Active Armor, then how is Active Armor protecting me from suspicious texts? Can you please clarify?

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Thank you for your feedback @Rojma.

 

We have merged AT&T Call Protect and AT&T Mobile Security into one easy-to-use app to create a more seamless user experience. In order to help block spam, robocalls, and unwanted text messages they must be forwarded to 7726 (SPAM).

 
You are able to add or opt-out of the AT&T ActiveArmor mobile security app through the App Store (iOS) and Google Play (Android), att.com/myatt, or myATT app in the Account menu:
  • Add: Account > Manage Device > Add-Ons > See all add-ons > Select AT&T ActiveArmor mobile security and follow prompts to download and install.
  • Opt-out: Account > Manage Device > Add-Ons > See all add-ons > My add-ons > AT&T Mobile Security > See options > Opt out of AT&T Mobile Security & Call Protect > Let’s Review > Read and accept Ts&Cs.

Report offenders by completing this form to help with unwanted text messages.

 

Thank you for contacting AT&T Community Forums.

 

Ashley, AT&T Community Specialist 

async

New Member

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136 Messages

2 m مضت

FWIW, looks like 7726 is defunct. I just forwarded a spam message and no automated reply followed.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Thanks for letting us know, @async

 

We've passed your feedback along as it is important to us.

 

Feel free to reach back out if you ever need help in the future. Our AT&T Community is always here to help! 

 

Sydne, AT&T Community Specialist

Rojma

Contributor

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18 Messages

2 m مضت

You guys really need to read posts instead of just spamming with canned responses. First you describe to me what Active Armor does, which I am fully aware of:

  • AT&T ActiveArmor works 24/7 to help stop threats before they get to you.

Then you tell me to install Call Protect:

  • Download AT&T Call Protect on your phone to manage future unwanted callers.

Then you tell me that that Call Protect has been merged into Active Armor (and if so why are you telling me to install Call Protect?)

  • We have merged AT&T Call Protect and AT&T Mobile Security into one easy-to-use app to create a more seamless user experience.

Then you proceed to tell me how to add or opt out of Active Armor, a question I did not ask since I already have Active Armor installed and working - I just have a question on its functionality:

  • You are able to add or opt-out of the AT&T ActiveArmor mobile security app

But you have never answered my original question - does Active Armor block spam text messages? It's a simple yes or no answer. I don't need a detailed canned response. If the answer is yes, how can I report spam text messages through Active Armor? I am not interested in reporting spam messages via other methods for the purpose of this question. I just want to know if there is a way to do it through Active Armor.

So please stop with the canned responses, actually read the question, and answer the question I have instead answering some other random question I am not asking.

Thank you.

Rojma

Contributor

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18 Messages

2 m مضت

FYI @sandblaster seems to have answered the question but it was not from an official AT&T account. If AT&T can confirm that I am fine with his answer. Also why is his answer marked as the accepted and official solution if I have not accepted that as the solution?

Rojma

Contributor

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18 Messages

2 m مضت

Anyone home @ATTHelp ? Also I saw the option to remove his answer as the accepted official solution, so I have done so until I get an official response from AT&T.

(edited)

async

New Member

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136 Messages

2 m مضت

It is a community forum, so "official" @ATTHelp  is here to filter misinformation :) IMHO the ACEs here are what you would call representatives of AT&T. As you noted, @ATTHelp occasionally provides harmless scripted comments like a robot. Personally, I would expect that this account would give rather insights into how stuff works.

@Rojma good luck with getting more information.

P.S. AT&T decided to outsource text filtering to a third-party (I forgot the name that AT&T gave me when I called support). Phone vendors have certification requirements for SMS apps to work a certain way. These things prevent AT&T to do text filtering in the app.

async

New Member

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136 Messages

2 m مضت

I think https://apwg.org/reportphishing/ manages all 7726 stuff. Which is consistent with https://consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams#report . What bugs me is that the app developers cannot talk to the apwg and invent a more convenient user interface.

Rojma

Contributor

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18 Messages

2 m مضت

Well it seems like @ATTHelp are the ones spreading the most misinformation by first saying their defunct Call Protect app could block texts (which it appears it can't), then suggesting installing the defunct Call Protect app (which has been replaced by Active Armor).

Honestly the main reason for my post was just to make sure I was not missing something since there are areas that suggest that Active Armor might be able to block SPAM texts, but then I couldn't find anything in the app to do so. I was mainly interested in having the same features as blocking SPAM calls where when a SPAM text message does get through, you can block that number via the app (instead of having to go outside of the app) while also reporting the number to AT&T so that it can start blocking for other users (again similar to how it does so for SPAM calls). I really wasn't looking for a proactive/AI type system that could intelligently detect if a text message was SPAM.

Anyways the subject has been beaten to death. It pretty much seems like the answer is no, Active Armor cannot block SPAM texts and I will accept that as the answer. I was hoping to get an "official" answer, but these forums appear not to be the place to get that. Thanks everyone for their input.

(edited)

Rojma

Contributor

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18 Messages

2 m مضت

Thank you for the official answer @ATTHelp 

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello Rojma, we're glad that we could help you with your inquiry on blocking spam text messages.

 

Feel free to reach out to us anytime with your questions or concerns.

 

Thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist 

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