Att vcloid

I’m trying to access or see if my account had cloud on it . It’s suspended but keeps saying not eligible what’s does that mean

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221.5K Messages

1 year ago

We can help shed some light on the eligibility requirements for AT&T Cloud, @Goddess_of_all_08.

Who's eligible?

Requirements:

For Dual SIM devices, AT&T Personal Cloud must be added for each line. When added, the price is either $4.99 or $9.99/month, depending on data tier, for each line.
Not available for FirstNet FANs (black or orange SIM), or Government accounts.
Requires an Android with 5.0+ or an Apple device with iOS 11+ operating on a VOLTE SIM.

Exclusions:

Outdated and non-HD voice SIM cards (must have 27 in the 9th or 10th position).
Other carrier smartphones (required AT&T HD Voice-enabled phones).
AT&T Wireless Home Phone (WHP), AT&T Wireless Home Phone and Internet (WHPI), and AT&T Wireless Internet.
Feature phones.

Learn more about using the AT&T Personal Cloud app.

Thanks for reaching out to our AT&T Community! Let us know how this information helps.

Sydne, AT&T Community Specialist

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