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Tue, Jul 9, 2019 8:47 PM
"Sorry this code is no longer valid” on Fandango after I select the number of tickets (2).
9 months ago
a year ago
Even I got the same error. When I reached out to customer care, they said ticket tuesdays are limited to 1 coupon per account per week.
So if anyone else in your account has used the coupon then you will get this error.
I know its not fair, but thats the policy right now.
I am getting this same error for last 3 Tuesdays. I even deleted both the apps (AT&T thanks and fandango) from my mobile and reinstalled. I called AT&T several times no one seems to be able to resolve this. I even called fandango customer service, someone raised a ticket only to send an email to me saying “contact AT&T customer service”. As it is a long running promotion it makes it more frustrating that neither AT&T nor Fandango has a dedicated team who can understand and resolve such issues. AT&T Thanks does not work.
Even I am having same issue for past 3 weeks. When contacted AT& T they asked to contact Fandango and Fandango says it is AT&T error and we need to contact At&T only. This is frustrating.
Have you redeemed the Ticket Twosdays offer within the last 6 days? If so,this offer is only valid once per week and you will receive a new code 7 days after your last redemption.
Look forward to hearing back from you!
Chasidy, AT&T Community Specialist
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Could you attach a screen shot of the error message you're getting on your end? Also, have you tried uninstalling and reinstalling the app?
Darais, AT&T Community Specialist
I am having the same issue as others: I always get the error "Sorry, this code is no longer valid." after selecting selecting the number of tickets.
See the screenshot below for the error. This is with the iOS AT&T Thanks app.
This has been a problem for me since early August. Before that, I used this offer every week.
Similar to others: Yes, I've tried to re-install the app and that didn't help.
Thank you for your help!
Thanks for providing us an update in regards to trying to redeem your reward on the ATT THANKS app. We're sorry to hear that you have been dealing with this issue for 3 weeks.
We'll like to take a closer look into this for you.
But, could you please provide the error message you received? We didn't receive it from you, this will allows us to better assist you.
Jacob, AT&T Community Specialist
Jacob, I'm not @Ragvalki but I have the same issue.
Please see my earlier post for a screenshot which has the error message: https://forums.att.com/t5/Account-Features/ATT-Thanks-Not-Working/m-p/6014667/highlight/true#M41871
Error message is: "Sorry, this code is no longer valid."
Thank you @Ragvalki. Due to the nature of your request our online chat experts and equipped to help. Simply select Chat Now then scroll down and select the button Chat Live when it appears. Kenneth, AT&T Community Specialist
@ATTCares this is not something which can be resolved with a one off support chat.
This is a general issue which affects many customers.
Can you please escalate this to the engineers who are in charge of the AT&T Thanks/Fandango integration?
I would like to point out I am having the same issue for nearly a month and a half. There is no one else on my account that uses this offer and I have not redeemed this in many weeks.
Can you please suggest?
I have been considering switching to T-Mobile but this was one of the perks of ATT i really appreciated and regularly used. If this offer continues to be unavailable, it would prompt me to reconsider my decision.
Thank you in advance for your help!
@ATTHelp were you already able to escalate this to your technical staff?
It's still broken for me for the same reason as described here: https://forums.att.com/t5/Account-Features/ATT-Thanks-Not-Working/m-p/6014667/highlight/true#M41871
How can we improve?
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