Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

1 Message

Tue, Jul 9, 2019 8:47 PM

ATT Thanks Not Working

"Sorry this code is no longer valid” on Fandango after I select the number of tickets (2).

Responses

Contributor

 • 

1 Message

7 months ago

Hello,

 

Even I got the same error. When I reached out to customer care, they said ticket tuesdays are limited to 1 coupon per account per week.

 

So if anyone else in your account has used the coupon then you will get this error.

 

I know its not fair, but thats the policy right now.

 

Thank you

Contributor

 • 

2 Messages

6 months ago

I am getting this same error for last 3 Tuesdays. I even deleted both the apps (AT&T thanks and fandango) from my mobile and reinstalled. I called AT&T several times no one seems to be able to resolve this. I even called fandango customer service, someone raised a ticket only to send an email to me saying “contact AT&T customer service”. As it is a long running promotion it makes it more frustrating that neither AT&T nor Fandango has a dedicated team who can understand and resolve such issues. AT&T Thanks does not work. 

Tutor

 • 

9 Messages

5 months ago

Even I am having same issue for past 3 weeks. When contacted AT& T they asked to contact Fandango and Fandango says it is AT&T error and we need to contact At&T only. This is frustrating. 

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

5 months ago

Hi @Ragvalki,

 

Have you redeemed the Ticket Twosdays offer within the last 6 days? If so,this offer is only valid once per week and you will receive a new code 7 days after your last redemption.

 

Look forward to hearing back from you!

 

Chasidy, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

9 Messages

5 months ago

Hi,

I am having this issue for past 3 weeks and couldn’t use it. Please check and activate ASAP as I need to make reservation for this Tuesday.

Thanks
Raghavendra
Brand User
ATTHelp

Administrator

 • 

108.5K Messages

5 months ago

Hi @Ragvalki

 

Could you attach a screen shot of the error message you're getting on your end? Also, have you tried uninstalling and reinstalling the app?

 

Darais, AT&T Community Specialist

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

5 months ago

I am having the same issue as others: I always get the error "Sorry, this code is no longer valid." after selecting selecting the number of tickets.

 

See the screenshot below for the error. This is with the iOS AT&T Thanks app.

 

This has been a problem for me since early August. Before that, I used this offer every week.

 

Similar to others: Yes, I've tried to re-install the app and that didn't help.

 

Thank you for your help!

 

 

ATT TwoTickets not working for weeks.jpg

Tutor

 • 

9 Messages

5 months ago

Hi,

Yes, I uninstalled the app and reinstalled twice but the same issue for the past 3 weeks.

It allows us to pick Theatre & Showtime and after selecting 2 tickets, immediately it throws the error as shown in the screenshot.

Please review.

I asked my friend to check with his account and same issue for him too. I researched and a lot of complaints on the same issue are there on all your forums.

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

5 months ago

Greetings @Ragvalki

 

Thanks for providing us an update in regards to trying to redeem your reward on the ATT THANKS app. We're sorry to hear that you have been dealing with this issue for 3 weeks.

We'll like to take a closer look into this for you.

 

But, could you please provide the error message you received? We didn't receive it from you, this will allows us to better assist you.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

5 months ago

Jacob, I'm not @Ragvalki but I have the same issue.

 

Please see my earlier post for a screenshot which has the error message: https://forums.att.com/t5/Account-Features/ATT-Thanks-Not-Working/m-p/6014667/highlight/true#M41871

 

Error message is: "Sorry, this code is no longer valid."

Tutor

 • 

9 Messages

5 months ago

Hi,

I sent the screenshot. Here it is again. After selecting the Theatre and Movie time and after selecting the number of tickets, it immediately displays "Sorry this code is no longer applicable".

I am communicating on this for the past one week expecting to fic it and use for tomorrow booking. So far, no luck. Appreciate your immediate action.

Thanks

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

5 months ago

Thank you @Ragvalki. Due to the nature of your request our online chat experts and equipped to help. Simply select Chat Now then scroll down and select the button Chat Live when it appears.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

5 months ago

@ATTCares this is not something which can be resolved with a one off support chat.

 

This is a general issue which affects many customers.

 

Can you please escalate this to the engineers who are in charge of the AT&T Thanks/Fandango integration?

Contributor

 • 

1 Message

4 months ago

I would like to point out I am having the same issue for nearly a month and a half. 
There is no one else on my account that uses this offer and I have not redeemed this in many weeks. 

Can you please suggest?

I have been considering switching to T-Mobile but this was one of the perks of ATT i really appreciated and regularly used. 
If this offer continues to be unavailable, it would prompt me to reconsider my decision. 

Thank you in advance for your help!

Tutor

 • 

4 Messages

4 months ago

@ATTCares were you already able to escalate this to your technical staff?

 

It's still broken for me for the same reason as described here: https://forums.att.com/t5/Account-Features/ATT-Thanks-Not-Working/m-p/6014667/highlight/true#M41871