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New Member

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1 Message

Tue, Jan 14, 2020 7:51 PM

Closed

AT&T Thanks Login Not Working

Hello.

I cannot login with my normal AT&T user ID. I was able to login a few weeks ago, but not it isn't working.

Also, online when I try to investigate I see an error: Looks like this access ID isn't eligible for AT&T THANKS:

But I do have AT&T Thanks. So its frustrating!

ATTHelp

Community Support

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204.2K Messages

3 years ago

Hello @fieldsfamily1234,

 

We can definitely offer some assistance for these issues that you're experiencing with signing in to the AT&T THANKS app/website.

 

The error message that you described usually means that your User ID isn't eligible to use the AT&T THANKS app, or it doesn't have an active account associated with it.

 

When you go to sign in, please be sure to use the full User ID that you would normally use to sign in to myAT&T, including any email info if your User ID normally includes the @ email reference.

 

You can check that your account is properly linked to your AT&T User ID by visiting and signing in to myAT&T online.

 

If your account hasn't been linked to your User ID just yet, you can follow the steps at this link to Link an account to your ID.

 

If you're still experiencing this same issue after giving that a try, we also recommend deleting and reinstalling the application on your device, then trying to sign in again.

 

Let us know if this helps!

 

Sean, AT&T Community Specialist

Visitor

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1 Message

02/19/2020 Kevin G: Before we proceed I would like to inform that there is upgradation taking place with our website which might can give you error message like clear cache and cookies. Please be rest assured that its a temporary message that you are getting.

Kevin G: I appreciate that you took your time to bring this to our notice, however we would like to inform you that this is an on going issue due to technical anomalies and glitches because of which there is an outage at the servers with AT&T.We would never want you to go through this however be assure that the issue is been noticed and being rectified and our experts and team are already working out as we speak in order to set the things back to normal.

Kevin G: To expedite the process, I can raise a ticket against your account so the services can be re-synchronized at will ensure that the notations are been created with all the requisite details so we can get this sorted at the earliest.

Kevin G: Please do not try to change the User ID and password as this is temporary issue and same details will be used to login.

Kevin G: Are we still connected?

Me: yes. I have just gone through a Chrome reinstall. a change my password three times. Not one mention of a problem has I gotten an email I would not have done all that.

New Member

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3 Messages

2 years ago

I don't know what is going on but I can't sign in either on my desk top. I called for help and they said they wait is 10 minutes and it's been 34 minutes

New Member

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1 Message

2 years ago

I'm on my sons phone and I can't get ahold of AT&T or access my account. I just get off the phone with some messed up people claiming to be AT&T and I messed up and gave them a password to my phone something. And now I'm having problems. I'm calling from multiple phone trying to get AT&T customer Service with no success. Please need help my name us Joanne Flynn on my son's phone. I'm making this as proof of time and date. Its Wednesday November 11 2020 9:50 Eastern Time. 

New Member

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5 Messages

2 years ago

Having same problem not able to log into my At&t thanks I deleted the application and tried to download its not available

New Member

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5 Messages

2 years ago

Having Sam problem

New Member

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1 Message

2 years ago

Why does it now allow you to access thanks since the merge ? Just keeps redirecting to benefit log in page 

New Member

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1 Message

2 years ago

I have the same issue and uninstalled the AT&T Thanks app and it is no longer available.

Tried on multiple PC and Mac with different web browsers and still NADA! I just signed up with ATT recently and giving me a bad impression already. I can't wait for my contract to be finished so I can switch to a different provider.

New Member

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1 Message

2 years ago

okay AT&T, what's up? I can't sign into my AT&T account, and I can't sign in to get my emails. Please advise- I tried clearing cookies and that didn't work.

Thanks, Steve

ACE - Sage

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102.3K Messages

2 years ago

@midiman

Please post as a new question.  Your post is unrelated to the title question.

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