ATT Thanks Login Help

Hi @concept072,

Thank you for bringing this to our attention! We'd love to help.

For this error code, be sure to use the full User ID, including any email info if your User ID normally includes the @ email reference. 

Please check your account(s) to ensure they are properly linked to your AT&T User ID. Let us know if this information helps!

Collin, AT&T Community Specialist

Has anyone out there been able to claim a gift from A T and T Thanks ? I'd be really interested in knowing !!!

Figure this out.

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Authentication error
access_denied - identityToken - access_denied - User not supported

Let's look into a resolution for you, @kylecowan!

It's advised that you make sure you're using the same ID used for myAT&T. Should your experience persist, you will want to confirm that your accounts are linked under a single ID.

If you do not have AT&T user credentials, you are required to set up those credentials using the app.

• On the login page, you will be directed to create an AT&T user ID, based on your service type (Wireless/DIRECTV/U-verse TV only), using Create one now.
• You can create a secondary AT&T user ID for each of the additional lines on your account. See Creating a Secondary user ID. Make sure to scroll to Primary and secondary access for details on managing online access for your ID or accounts.

Give this a try and let us know how this worked for you!

Lar, AT&T Community Specialist

Did all that, same error.  Only happens on Spotify offer.

Thanks for confirming that to us @kylecowan.

Please confirm to us if you were able to login to your account online through our AT&T THANKS website. Once you've logged in, you'll know your eligible for the offer if the full details of it appears in your portal. (Please take note, AT&T Account must be in good standing to be eligible for any offers.)

Also, please be advised that this offer is only available to NEW Spotify Premium subscribers only. Existing subscribers or if you've previously redeemed a Spotify Premium trial are not eligible for this offer.

If you're able to access the Spotify offer tile, you'll need to select the offer where you'll then be redirected to the Spotify website to create an account and redeem the offer. (Promotion is limited to one redemption code per account)

Confirm your eligibility with us and lets take a closer look into this!

Lyn, AT&T Community Specialist

I am able to log in, full details available...click on learn more and error message appears.  Even if I was no eligible (which I am) wouldn't you just throw up a "not eligible" message instead of that gibberish?

Hey there, @kylecowan!

It is advised that you contact Spotify for assistance with your inability to sign in. That support page provides some other options to contact Spotify in order to help resolve your experience.

We hope this info is helpful!

Lar, AT&T Community Specialist