Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

3 Messages

Fri, Aug 23, 2019 5:13 PM

ATT Thanks Login Help

Hello,

 

I am unable to log into the ATT Thanks app.  The message states "Uh oh. An error has occurred. Please check back later. Code: 401 - ID: access_denied - access_denied - User not supported". I've called the support department and was told to try again in "1-2 hours".  When I did, the app still had this message.  Please help!  Thank you!

 

Jony

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.6K Messages

6 months ago

Hi, @concept072,

 

That's a great question! Here's information on linking all your AT&T accounts to a single ID. Under Linking an account in the preceding link, click on My linked accounts in myAT&T and follow the steps provided. Let us know if this helped!

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

108.6K Messages

6 months ago

Hi @concept072,

 

Thank you for bringing this to our attention! We'd love to help.

 

For this error code, be sure to use the full User ID, including any email info if your User ID normally includes the @ email reference. 

 

Please check your account(s) to ensure they are properly linked to your AT&T User ID. Let us know if this information helps!

 

Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
anish

New Member

 • 

21 Messages

still issue is not fixed :( @ATTCares @ATTMobilityCare

Contributor

 • 

3 Messages

6 months ago

How do you properly make sure the accounts are linked?

Mentor

 • 

28 Messages

3 months ago

Has anyone out there been able to claim a gift from A T and T Thanks ? I'd be really interested in knowing !!!