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Contributor

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3 Messages

Mon, Oct 21, 2019 11:14 PM

Att thanks error 401

I get the following error when trying to login into my att thanks account

 

Code: 401 - ID customer profile -1000 - no account found. 

I have tried everything here: https://forums.att.com/t5/Account-Features/Att-thanks-error-401/m-p/6015041#M41882 (which does not really provide a solution) 

Furthermore, I have tried using my full UserID, I have tried linking accounts, I have tried using my phone number to login. I have tried creating a new userID for myatt and using that but neither of them work.

 

It would be really great if someone knowledgeable enough from ATT could help with this. The customer service was utterly useless and they told me that I was doing something wrong but they couldn't figure out what I was doing wrong so they just send me a link to this forum. 

 

From the looks of it, other customers are having similar issues but a complete proper solution from ATT was never released.

Responses

Brand User
ATTHelp

Administrator

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108.6K Messages

4 months ago

Greetings @shashank_bansal,

 

Thanks for providing us with much detail as possible in regards to not being able to sign onto your ATT THANKS app. We'll like to take a closer look into this for you.

 

You'll be sent a private message to dig deeper into what's going on. Please be ready to provide some account information.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
anish

New Member

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21 Messages

same problem. still not fixed

anish

New Member

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21 Messages

@ATTCares any update?

Contributor

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3 Messages

4 months ago

Still not resolved.

Contributor

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3 Messages

3 months ago

This was never resolved. This is some of the worst customer service I have ever experienced. Switching to ATT was a huge mistake. I couldn't have been more disappointed.