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Tutor

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2 Messages

Sun, Aug 4, 2019 4:49 PM

Att thanks error 401?

customer profile -1000 

no account found. 

 

Looks like I have mobile #, att.net email, and then a google email for att thanks. Can’t get in, keep receiving error 401 above. Please advise how to have single login for all my att

Responses

Accepted Solution

Official Solution

Tutor

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2 Messages

7 months ago

Yes, I had a myAT&T account, username with “att.net” and without “att.net” at end, and could also log in with phone number, and gmail email I had given at store. When I used access ID that got me into myAT&T, it wouldn’t do att thanks without saying customer not found error I spoke of. Apparently I had it hooked up to a gmail that wasn’t linked to account. Working now. Thanks

Brand User
ATTHelp

Administrator

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108.7K Messages

7 months ago

Hello, @Munkey

Thanks for your post. We will be happy to help you with AT&T Thanks.

Have you created a user ID to manage your AT&T services online? If so, you will use the same credentials to login to AT&T Thanks. If not, visit the myAT&T sign-in page and select Create one now. Once you have created your ID you can use it for both account management, and benefits.

Check out the links for help creating your ID.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

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108.7K Messages

7 months ago

That's great to hear, @Munkey!

 

We're excited you were able to resolve your experience. Thank you for your participation in AT&T Community & Forums.

 

We hope you enjoy the rest of your day.

 

Lar, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
anish

New Member

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21 Messages

still issue not fixed @ATTCares

Tutor

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2 Messages

5 months ago

What how did you figure this out again ? I need help 

Tutor

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2 Messages

5 months ago

Could you explain how you got in ? I need help

Mentor

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28 Messages

3 months ago

Yeah Kenneth, what about the fact that no one seems to be able to claim the gifts once they are finally logged in ?????