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2 Messages

Sun, Dec 16, 2018 4:59 PM

att thanks app

Been trying to creat an account on the thanks app and it won’t let me


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Official Solution

Brand User

Community Support


127.6K Messages

2 years ago

Hi, @Ecalderin,


We'd love to help with this. The account for the AT&T Thanks app is the same as your myAT&T account. If you haven't set up a myAT&T account, we have information on how to create your user ID. Let us know if this helps.


James, AT&T Community Specialist

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New Member


21 Messages

@ATTCares it didnt work. still i keep getting msg as Authentication error: Customer profile -1001 unable to retrieve all accounts

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