Get the myAT&T app
jmartinez082's profile



1 Message

Tuesday, November 12th, 2019 9:59 PM

ATT Thanks app not working

It won't let me log in on the app and i have to log in on the computer. Welp when i do this it won't let me it won't let me redeem any of the gits. This is beyond frustrating i tried live chat and then calling and i got the run around for an hour without any resolution. 


Community Support


210.6K Messages

3 years ago

Hello @jmartinez082,


Allow us to lend a helping hand. Have you made sure that the app is updated to the latest software? What happens when you try to redeem tickets? Are you receiving any error messages? Thank you. 


Makaela, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.