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Contributor

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1 Message

Sat, Oct 6, 2018 2:13 PM

At&t Secure Family

I keep getting popup saying family map is now secure family and to go to google play to get update.  I click on update, but there's no update.  Only options available are to uninstall or open app.  I click open, it goes back to ATT Family Map...get the popup to update again.  No way to bypass the popup, no update to download.  Cant use the app at all.  Very frustrated.

Responses

Contributor

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1 Message

2 years ago

It says it has changed to at&t secure family and to go to Google play store to update but there is nothing in Google play store and now my at&t family map will not work at all. I use family map every day because my husband is constantly losing his phone.

 

 

lizdance40

ACE - Sage

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77.1K Messages

2 years ago

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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77.1K Messages

2 years ago

https://forums.att.com/t5/Account-Features/Family-Map-server-is-not-responding/m-p/5675693#M36534

 

There are several FREE apps which locate phones in the App Store.  

We are an android family and use “Google trusted contacts”.  It doesn’t require sharing your google account credentials.  

“Family locator” is a one time purchase and works on any device.

“Family locator & safety” is free

iCloud locates iphones

Find devices locates androids

 

   The ONLY reason to use ATT $10 per month subscription is if you have basic phones.   All of the above apps require a smartphone 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

My att family map suddenly stopped working and says it is now Secure Family and to update.  It doesn't update just goes to family map to uninstall or open.  I eventually uninstalled and it still does the same thing.  Also went to play store for new app and it doesnt exist.  Help. Screenshot_20181007-104155_AT&T FamilyMap.jpg

 

Contributor

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1 Message

2 years ago

Family map app not working. Message says to update to Secure Family app. There is no Secure Family app, yet?, and Family map doesnt work. Message keeps looping.

Contributor

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1 Message

2 years ago

 

This is a Joke! Over priced services with total indifference to its costumers!

I can't even CANCEL this AT&T unsupported Family Map service

AT&T is nothing but a self-serving Public Utility now days. (can you say PUC?)

What ever happen to all the vigilant consumers? Who speaks for us? Will the PUC ever care about us users (taxpayers/consumers) any more?

Guess the message is to just shut up and pay! They'll eventually make good by giving us some kind of useless coupon for their frivolous services that we don't want.  Pay and Pay... when do we get reasonable service and respect from all these so called service providers?!

Contributor

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1 Message

2 years ago

I had the same problem with the update banner.  I uninstalled and reinstalled the app, now after I type in my password there is a spinning circle and it's not advancing to the next screen..

Brand User
ATTHelp

Community Support

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128.2K Messages

2 years ago

Good morning @KB5678, allow us to lend a helping hand. We are currently experiencing issues with the transition from AT&T Family map to AT&T Secure Family. We assure you that we are diligently working towards a resolution. Thank you for your patience.

 

Makaela, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Azbeauty7

Teacher

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17 Messages

2 years ago

Hi
Have you made sure that your account shows that you are subscribed to the
family map feature? If so, then it should be working. I know from my
experience that another line on my account didnt end up showing the feature
but prior it did. So after re-adding the feature to that line it ended up
showing after re-signing into the family map app after you select add a member. It will then show the new member and anyone else who was already being located within the app. Did you try signing in from
an actual computer desk top or from a phone? That will make a difference
also. Ive found an actual desktop to always work better than the app for
some reason. Its now been working fine and is still the same Att family map app for now. Hope this helps.

Contributor

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3 Messages

2 years ago

had/having the same problem!  I called yesterday and they said they knew about the problem - I told them I don't want to be charged this month!

Contributor

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3 Messages

2 years ago

nope!!

Azbeauty7

Teacher

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17 Messages

2 years ago

Its currently being worked on for an new update to be coming soon.  The same family map app is currently working.  I belive if you no longer want to be charged you can sign into your account and cancel the feature under Manage device features.  Hope this helps.

Teacher

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3 Messages

2 years ago

Are we now going to have to install an app on every phone we are tracking? We don't have to do that now.  If that is the case, when the kids see it has to be installed, they will delete it from their phone so their parents can't track them. (especially teenagers) I don't think that is secure at all.  

Teacher

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10 Messages

2 years ago

My familymap app automatically updated to Secure Family on Sunday evening.  It would not work at all.  NO locating!  After many communications back and forth I received an email from Apple.  On Tuesday, the app appeared to be locating in real time for several hours only, then back to not working for hours or sporatically and occasionally locating, and at times filled in the history for the hours it wasn't locating.

I surely hope there is a fix for LOCATING, not trying to have filters so no need for companion app as this was my first problem.  I just want the same quality services I had with Familymap.  It always located when phone was in a good service area.  I currently have Familymap on my laptop and can locate the phones with Familymap website while Secure Family App will not locate at the same time.

PLEASE get this app working efficiently like Familymap worked for me.  I know it has the capability to work because it worked for serveral hours this morning before going haywire again and not locating.  Thanks for your help! 15 Years Loyal Customer of Familymap!!!!!!!!! HELP!

Teacher

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10 Messages

2 years ago

I got a response from Apple this morning that I didn't have to download the Companion App if I just wanted to locate phones.  The Secure Family App had not worked for locating up until today.  It started to work for a few hours then back to not working on any regular basis.  Haven't gotten a location for hours now.

Concerned but know it has the capability to work good if developers will get the bugs out and give us the same good service we had with Familymap.  I rarely had a problem with this service for the past 15 years.

Hope we can all be happy again soon and can locate our children, grandchildren, etc.

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