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Contributor

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1 Message

Sat, Oct 6, 2018 2:13 PM

At&t Secure Family

I keep getting popup saying family map is now secure family and to go to google play to get update.  I click on update, but there's no update.  Only options available are to uninstall or open app.  I click open, it goes back to ATT Family Map...get the popup to update again.  No way to bypass the popup, no update to download.  Cant use the app at all.  Very frustrated.

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lizdance40

ACE - Sage

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78.1K Messages

2 years ago

To all....

 

    The developer has fixed access and you should all be back in business today.  

 

 

Whoopee......

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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133.5K Messages

2 years ago

Hello, @SafiaG,

 

AT&T Family Map is a known issue. Please keep an eye on your preferred app store so you can update it to AT&T Secure Family as soon as its available.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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78.1K Messages

2 years ago

I’m pretty sure it’s a different app, not an update.

 I’ll see if I can find more information 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

2 years ago

The new app is not available in Playstore and the Family Map update keeps taking me to Family Map again in an endless loop. I'm reading that the new app (when available) will also need a "companion app" in each person's phone. This was not needed before.

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

Okay...a little poking and it seems ATT has jumped a gun and screwed the pooch here.  Looking for an informed reply which may not come till Monday.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Azbeauty7

Teacher

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17 Messages

2 years ago

Ya what the heck is going on?? It is very frustrating!! Not even the live chat is working. 

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

@Azbeauty7

There is no chance chat or phone reps are going to know what’s going on.  😒

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Azbeauty7

Teacher

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17 Messages

2 years ago

Ya i just remembered that the other day when speaking with At&t customer service they did advisee that this weekend they are doing a big update to their system. Since they are now with Directv they are combining alot of information and updates for customers. So ya im sure Monday everything should be back up and running. Guess we'll all be crossing our fingers and hope for the best on Monday! 

Contributor

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3 Messages

2 years ago

I can't use Family Map (which I use constantly to track my teen son) I tried to login but it says the app changed and must update. When I click on the update link it just opens the same app with the same message to update. I can't find out how to get information on what to do. I see many others are having the same problem. Answers AT&T?

Screenshot_20181006-105955_AT&T FamilyMap.jpgWhen I try to open the appScreenshot_20181006-110009_Google Play Store.jpgWhat happens when I click Update, then it loops back to Update screen

Contributor

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3 Messages

2 years ago

Tried to login and am being told app changed and need to update. When I click on the update link it just opens the same app with the same message to update. Come on, AT&T!!!!

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

The app is being updated or replaced.  Unfortunately it’s a botched update.  I let the community manager know, but I doubt there will be an answer till next week.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

I'm having the same problem, don't know what to do.

Contributor

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1 Message

2 years ago

I have been using this and love it. As of this morning, when I try to use it, a box pops up and tells me I need to update the app. Then another pops up and says it has changed to AT&T family secure, go to the play store and download. Then I have to delete the current one to do anything on my phone at all. Anyone find a fix for this? 

Contributor

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1 Message

2 years ago

I am trying to use AT&T Family map on my phone and i get a message that it has now changed to AT&T Secure family! Update your app now at the Google Play store. I click on update and it takes me to Google Play store but i don't see the new app and i can't update manually. In the meantime Family map is not working.

Tutor

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7 Messages

2 years ago

There is no fix yet and the Family Map web site is broken too.

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