
Tutor
•
5 Messages
ATT Mobile Insurance and Next Plan
Hi I was wondering if I have a phone I am still making payments on under the NEXT plan, if something were to happen to the phone.. if I have mobile insurance will I be able to file a claim I understand I would have to pay a deductible. Also will I have to restart my payments?
Accepted Solution
Official Solution
kdfederer
ACE - Expert
•
13K Messages
8 years ago
No, your payments stay as they are. You are not buying a new phone, you are paying the insurance deductible to replace your phone but are still responsible for the NEXT payments.
0
0
nekomi
Tutor
•
5 Messages
8 years ago
Thank you for responding, but what does the insurance cover? Does it cover damaged phone or lost phone? I no longer have the phone because it was damaged beyond repair (It was ran over after I was knocked over and the phone fell out of my hands)
0
0
Busternutt
Professor
•
3.2K Messages
8 years ago
Assurion will replace your phone, most likely with a refurb, for the cost of the deductable. You will still have to make the NEXT payments until it is paid in full.
0
0
nekomi
Tutor
•
5 Messages
8 years ago
Would I need to send in the old device?
0
0
Busternutt
Professor
•
3.2K Messages
8 years ago
I think so, as they are the one's to make the determination that it can't be fixed and needs to be replaced. Obviously, lost or stolen phones can't be sent in.
0
0
nekomi
Tutor
•
5 Messages
8 years ago
Thank you, but I'm sure the phone cannot be repaired. I will send it in anyway. I was walking and a kid on a skateboard knocked me over the phone fell out of my hands and a passing car ran it over talk about bad luck.
0
0