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imissjerryg's profile

Contributor

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2 Messages

Sunday, August 17th, 2014 8:08 AM

AT&T lied about the Next plan

Back in May my Motorola Atrix was pretty much unusable. It had a cracked screen and I was no longer able to use the touch screen. My upgrade wasn't until October but on several occasions a representative from AT&T has allowed me to upgrade a little early. I usually upgrade and get a $50-$100 device. I went into an AT&T store in my neighborhood to see what they could do. The representative told me that he could definitely give me an early upgrade. He also told me he could make my plan much better for cheaper! He told me to pick out any phone I wanted and that I would only have to pay $50. I thought this was amazing that I could pick any phone and kept asking "Is there some kind of fine print I am missing?" or something along those lines. He said nope and that I only had to pay $50. Sweet! So I went ahead and got the device and a case and was on my way after paying. Three weeks later I get my bill and it's $352!!! My bill is normally around $130 for two lines with 4 gigs of data and 450 anytime minutes plus unlimited texting. I called AT&T to find out what the problem is and was told I was placed on the Next plan. I asked why my plan was changed and they said that I changed it when I got a new phone and explained the charges. I was put on a 10 gig plan plus unlimited talk/text and I was paying $25 for my device for 18 months. I explained that I had no idea I was having to pay in full for the device and that I was never told about the $25 monthly installment for 18 months for the phone. They said they were sorry and lowered my plan to 6 gigs and told me my bill would go back down to around $130. Well, the next bill comes around and it's $170... $40 more than I am used to paying. I called again and explained that I was put on this Next plan due to negligance of the worker at the AT&T store and asked if there was anyway I could get out of this plan and not have to pay for the device. They explained that two weeks had passed and there was no way I could get out of paying for the device. I told them that if I would have known I would be paying $25 a month for 18 months for a new device that I would have just gotten a crappy go phone and waited until October. I escalated this case to management and filed a case. The rep told me that management would be in contact with me the next day. Well, the next day comes and goes and four to five days later I finally call back for probably the 4th time. The person I spoke with this time told me that the case was closed because the 14 days had passed. I was infuriated! I was told to go into the AT&T store and speak with a manager about what had happened. I went to the store and the manager pretty much talked to me like I was stupid, explaining that I had the newest phone and that it was actually a great deal. I told him I didn't care if it was the newest phone and that if I would have known I would be paying $25 for 18 months for a new phone that I would have just gotten a go phone until October. He did absolutely nothing for me. I am so beyond frustrated with this whole situation. AT&T Next is a huge scam and now I am stuck with a ridiculously expensive phone plan for the next year and a half. I cannot wait until my contract is up so I can finally switch carriers after ten years of lies from AT&T!

New Member

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25.7K Messages

7 years ago

and I'm supposed to believe anything I read on the internet, right?

ACE - Sage

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115.9K Messages

7 years ago

I said, go look at the competition websites.  

 

New Member

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25.7K Messages

7 years ago

The AT&T Store sold me the LG's.  AT&T works for corporate...the same people I pay my bills to.  AT&T sold me a piece of crap phone.  The LG's were all they had available for my "Next  Plan"

ACE - Expert

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16.5K Messages

7 years ago


@Anonymous wrote:

The AT&T Store sold me the LG's.  AT&T works for corporate...the same people I pay my bills to.  AT&T sold me a piece of crap phone.  The LG's were all they had available for my "Next  Plan"


But they don't make them. They sell Samsung and Apple and who knows what else too.

 

You don't even have to buy your phones from AT&T, right @lizdance40!

 

If you were at an Authorized store, then no, they don't work for corporate.

 

 

 

ACE - Expert

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64.7K Messages

7 years ago


@angrygirl wrote:
You are so not a customer. PLEASE. Stop with the lying. I know you work
for AT&T. I am so done with all these lies.

Angrygirl is definitely an appropriate name. Several different posters have only tried to help you understand and all you do is argue. No one on this forum has lied to you. Yes @lizdance40, this is normally a Sunday night thread.

New Member

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25.7K Messages

7 years ago

@Anonymous. Considering you refuse to do your own research and assume everything you read is a lie I don't know how you expect to learn anything. Nobody is telling you to blindly believe what is said on here. Time to grow up. These people arnt being paid by at&t and just want to help. You can't get w customer fired.

ACE - Sage

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115.9K Messages

7 years ago

@Gary L    Yes, I don't buy from ATT.  The first and last time I bought from ATT was Feb 2014 when I switched from Verizon.  The phones I bought with AT&T on them came from eBay at half price.  

Taking part in Bogo sales or buying from the carrier is far more expensive than smart shopping.  The last phone I got was the Huawei which I won from them.  

 

ACE - Expert

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16.5K Messages

7 years ago

@angrygirl Back to what seems like it might be an issue.

 

If you turned in phones (or a phone) that was 100% paid off BECAUSE you were doing a Next upgrade then that was incorrect. You should have been able to keep that phone OR you should get credit for trading that phone in at the store (like this https://tradein.att.com ). 

 

PLEASE check your receipts from the transactions that you made at the time of turning in either phone.

 

Read the section on turning in phones in the questions here https://www.att.com/plans/next.html

That is the Next plan info, current and up-to-date.

 

 

Contributor

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2 Messages

4 years ago

Unfortunately they no longer give you papers to read.

ACE - Expert

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16.5K Messages

4 years ago


@Slracine wrote:

Unfortunately they no longer give you papers to read.


The details are on the web site, you can read before you purchase (or while at the store on your mobile device) and if you fail to do that you can look after you get home and then return the items if you don't like the terms.

 

You should then print and save a copy of those offers. I do this for any on-line offer, just like keeping a copy of the receipt or a rebate form.

 

 

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