AT&T Hold Time and Call Back
Welcome to 2020.
Why does calling you have to be so painful?
1) No one wants to talk to a robot, especially if it's immediately trying to sell us on an upgrade.
Of course you won't care about being obnoxious to your customers, though, as long as they pay their bill, right?
2) Can you please provide a hold time, since you always have "unusually high call volume".
It's been mentioned that if you always have unusually high call volume, that's probably your normal call volume.
3) Can you please offer a call back instead of making us wait on hold?
4) Enough with the same repetitive annoying hold filler. It's quite horrible to have to endure this just to talk to a customer service rep, although you'd rather we didn't call in at all, right?