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Jakeandriley's profile

2 Messages

Friday, September 29th, 2023 11:49 PM

AT&T family secure app

I am on my ex’s plan and he’s tracking my movements. He won’t give me the account number or the pin and the rep at the AT&T store said changing carriers and phone numbers won’t matter, he will still be able to track me, is this true? Is there anything I can do short of a factory reset?

ACE - Expert

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16.5K Messages

5 months ago

Technically, he's tracking his phone's movements (as far as AT&T is concerned, it's his phone/line).

If you change carriers, I can't imagine how he'd track you with AT&T family secure app. (I'm assuming you wouldn't leave any AT&T apps on there once you left).

2 Messages

5 months ago

From what I understand; it’s an app that’s hidden on the phone so children can’t uninstall it or disable it and even if I switch carriers it will still be on there and able to transmit everything via wifi. He won’t give me the pin to the account so AT&T can’t help in anyway, not even to tell me if he’s paying for the service let alone take it off my phone. 

Former Employee

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22.1K Messages

5 months ago

Need to get a new phone AND phone number…

Then only inform those you want to have your new number.

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