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LovelyLorraine's profile

Contributor

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2 Messages

Tue, Feb 3, 2015 4:44 PM

AT&T Family Map Not Tracking my Galaxy 3

I can't track my Galaxy 3 phone with AT&T Family Map. If I do a complete reset to manufacture setting it will work fine for a couple of months. Then it will not track at all. It says phone is off or out of coverage area. I know factually this is not true. I had the same problem with a Galaxy 2 but got the Galaxy 3 and figured the issue would stop but it hasn't. I have been dealing with these issues for a long time now. No point in paying $9.99 a month if I can't use it. 

Community Support

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15.2K Messages

8 years ago

Hi @LovelyLorraine

 

I’d be happy to help with your FamilyMap location issue! In the event of device tracking not functioning as intended, please try completing the following:

  1. Log into your FamilyMap account on a computer.
  2. Select Manage Account on the upper right of the page.
  3. Select Remove a Family Member.
  4. Select Remove next to the problem line. The line is removed.
  5. Select OK.
  6. Select Add a Family Member to re-enroll the line.

Once this has been completed, please allow 24 hours for the line to be fully registered and test. The device should be able to be tracked again!

 

I hope this helps!

Charise

Contributor

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2 Messages

8 years ago

Thank you for your help with the issue I am having with AT&T Family Maps.

 

Unfortuantely it did not work.

 

I really believe is has something to do with the update. If I do a complete reset on the phone it will locate for a couple of months with no serious issues. So my thought is that once the phone updates automatically there must be something in the update that causes it to not locate. I experienced the same issue with the Galaxy 1 and Galaxy 2. I never figured it out so I believed it was the phone that was having issues but now I believe it must be the updates. If you have any other suggestions that would be great. 

 

Thanks

Lorraine

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