AT&T Family Map Not Tracking my Galaxy 3

Hi @LovelyLorraine

I’d be happy to help with your FamilyMap location issue! In the event of device tracking not functioning as intended, please try completing the following:

1. Log into your FamilyMap account on a computer.
2. Select Manage Account on the upper right of the page.
3. Select Remove a Family Member.
4. Select Remove next to the problem line. The line is removed.
5. Select OK.
6. Select Add a Family Member to re-enroll the line.

Once this has been completed, please allow 24 hours for the line to be fully registered and test. The device should be able to be tracked again!

I hope this helps!

Charise

Thank you for your help with the issue I am having with AT&T Family Maps.

Unfortuantely it did not work.

I really believe is has something to do with the update. If I do a complete reset on the phone it will locate for a couple of months with no serious issues. So my thought is that once the phone updates automatically there must be something in the update that causes it to not locate. I experienced the same issue with the Galaxy 1 and Galaxy 2. I never figured it out so I believed it was the phone that was having issues but now I believe it must be the updates. If you have any other suggestions that would be great. 

Thanks

Lorraine