AT&T Call Protect Whitelist

Hello @Sunshine2014,

Thank you for reaching back out to us.

We apologize for the confusion.

If you would like to Report an incorrect caller identification in Call Protect, you can do so by filling out the information at the provided link.

Please let us know if you have any other questions or concerns.

Sean, AT&T Community Specialist

Hello @Sunshine2014, we'd be glad to provide you with the necessary steps towards managing your AT&T Call Protect spam list.

In order to process, you'll need to have the mobile app open:

1. Open the app and go to the Block tab (it’s a red circle with a slash through it).
2. Find and tap on the call that was blocked.
3. Select Unblock.

Good tips to know:

• We’ll still automatically block potential fraud calls. When private callers hide their numbers and the app flags those calls as fraud or spam, we’ll display those calls as 000-000-0000 on the caller ID display.
• If your phone has its own block list feature, the numbers you block in the AT&T Call Protect app won’t show on that list.

Let us know how these steps helped and thanks for reaching out to the AT&T Community!

Lynn, AT&T Community Specialist

It is auto blocked by the app. It is my leasing company and I definitely don't want them blocked. Is there a way to let the app developers know to not block this number?

No worries, @Sunshine2014.

Feel free to review and observe more information about how to submit a request to be removed from the spam list. (Keep in mind, removal is not guaranteed.)

Thank you for your time! 

Lynn, AT&T Community Specialist

This link asks for a username and password that I don't have.

They sent an email saying that the spam label for the specified number has been removed. Thanks!

Hello @Sunshine2014,

Thanks for letting us know!

We're glad to hear that you were able to get that removed successfully.

Please don't hesitate to contact us with any additional questions or concerns that you may have.

We're always happy to help!

Sean, AT&T Community Specialist

I have the same problem. My mother-in-Law, who is in my contact list, keeps getting marked as a SPAM caller and her calls to me are now going straight to voicemail. How do I mark her as allowed?

I have this problem, too. I am unable to unblock

How do you unblock a number that the app has decided it is a "severe threat" when it's in my contact list, and obviously others have selected the "report" tab to only advise they wish it unblocked.   I do not see an "unblock" button.