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1 Message

Wed, Jun 26, 2019 5:06 PM

ATT Call Protect Plus Unknown Caller

Part of the reason that I am paying 3.99 for this service is to block Unknown calls.  However it is impossible.  The unknown calls do NOT appear on the call log so there is no way to block them....  They appear on the Recent calls for the phone itself but not on the Call Protect Plus app.    Can you please advise?  This was what made this app alluring however it is misleading in its description since these calls do not even appear on the log.  


Can anyone help? 


Thank you! 


Accepted Solution

Official Solution

Brand User



113.4K Messages

9 months ago

Hello, @SWychgel,


We'd love to help with this. The AT&T Call Protect app will block any known or previously reported fraud callers. Unknown and private numbers can not be blocked. heer's more information on stopping unwanted calls with AT&T Call Protect.


Have a great week!


James, AT&T Community Specialist

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