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redhotrussian's profile

New Member

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11 Messages

Sunday, October 8th, 2023 7:43 PM

AT&T ActiveArmor app - Help with Malicious Traffic Blocked

I don't understand how this works. I get notifications of malicious traffic blocked yet I'm not even on the internet. Also how can you find out what app the traffic came from? 

Community Support

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231.2K Messages

6 months ago

We are here to help with your pop-up concerns on your device, @ redhotrussian.

 

We understand how important it is to make sure your device is protected and not trying to access any harmful sites. 

 

Malicious URL pop up is not specific to a certain site when browsing the web. Please do not click on any link provided as it can cause your device to get a virus or spyware.

 

Although we are unable to tell if your phone is trying to access those sites, ActiveArmor scans your mobile device and all apps for malware. It looks for Trojans, worms, spyware, and other suspicious software.

 

Here are some signs that malware may be installed in your device:

  • Slow performance on your computer or smartphone
  • Unwanted or unfamiliar ads
  • Changes to your Internet browser or homepage
  • Unauthorized account access

In additional here are some great tips to protect yourself again malware:

 

  • Be careful when clicking on links in emails and text messages.
  • Install, use, and regularly update anti-virus and anti-spyware software.
  • Make sure your operating system (OS) has all the latest security updates.
  • Check online accounts for unauthorized activity.
  • Review trusted online sources for information on protecting your computer.

We hope this information helps! Please let us know if there are any other questions or concerns you may have as we are always here to help.



Thank you for contacting AT&T Community & Forums!
Antony, Community Specialist

New Member

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11 Messages

5 months ago

"Malicious URL pop up is not specific to a certain site when browsing the web"

I'm never browsing the web when I get these pop ups. They just appear on my screen as I'm doing something else on the phone. I've also seen the notifications after I unlock my phone, meaning I wasn't even using my phone when it detected malicious traffic.

This doesn't make sense to me. I could understand if I was on the internet and came across a suspicious page and Active Armor flagged it as malicious. But that's not the case as I'm not in any browser apps when it tells me suspicious traffic was blocked. What's running in the background so I can stop malicious traffic PERIOD. I know enough about not opening links or attachments, blah blah blah.

A better explanation might help but would need to tell me what phone is doing in background, NOT from anything I'm actively doing when notification pops up.

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