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New Member

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3 Messages

Friday, July 16th, 2021 5:26 PM

Any way to log into ATT.com without a smartphone?

I try to log into att.com. It takes me to the verify screen.  The verify screen does not have my phone number, only the other two numbers on the account.  I assume it is because I don't have a smartphone, the others do. I can't use ZenKey since that requires a smartphone.  Any way I can get into the account without annoying the other people on the account every time I want to login?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

3 years ago

It has nothing to do with not having a smartphone. Every line on your account should be listed to receive the secondary authentication code. You only need to be able to receive a text. You need to contact customer support to find out why your number is not listed.

New Member

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3 Messages

3 years ago

I called.  They told me that since I had upgraded my phone a couple of days prior, I had to wait until their system recognized my new phone.  It showed up about 3 days after the upgrade.

Contributor

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5 Messages

11 months ago

This does not work if your cell phone is missing - so pretty stupid of ATT to have it set up only this way.  We pay good money for service.

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