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1 Message

Friday, August 7th, 2020 3:13 AM

Alphanumeric code on time/date display

My service is the basic prepaid package and no complaints with any features except one odd recent change to my display when phone is activated. In addition to time and date, a third line appears with the following smaller print " Dhu I-H, 16,1441, AH ". Can't find any settings that would activate such an odd display. What am I missing and how to get my screen cleaned up again. Thanks, DL     

Community Support

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230.7K Messages

4 years ago

We're glad you're enjoying your AT&T PREPAID service, @Kendall88!

 

Let's look into that Alphanumeric code that displays near your date and time. We just need to know more about your experience.

  • Has this code always displayed on your device or is it a recent issue?
    • If recent, had anything changed on your device prior to the issue?
  • What is the make and model of your device?

Try resolving your experience by restarting your device (power off completely before restarting device). Also, use our Device Support tool to determine whether your device is due for a software update. After selecting your make and model choose System then System version.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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