ActiveArmor Blocking Call That Previously Would Go Through
I have a contact saved on my iPhone that I also have set as a favorite. About a week ago, calls from this contact/number started being blocked. When the person calls, it doesn't even ring on my phone. I just get a notification from the app stating the call was blocked as "Threat: Severe".
I have tried unblocking this contact/number on the app but can't seem to find a way to do so. I also confirmed that it's not blocked on my iPhone under Settings>Phone>Blocked Contacts.
I need to be able to get calls from this contact. Is there some other way I can go about unblocking this number?
6 months ago
We are here to help unblock a contact from AT&T ActiveArmor, @Techie19.
We understand how important it is to unblock your contact to be able to stay in contact with this person.
AT&T ActiveArmor helps block spam calls, secure your personal data & more. You can manage these features using the AT&T ActiveArmor Mobile Security app.
If you still have Call Protect active, check to see if this contact is listed under the Blocked icon.
To help unblock a number on the call protect app:
If this does not apply to you, you can deactivate AT&T ActiveArmor and uninstall the app to start receiving calls from your blocked contact again.
Uninstall the app:
Try this and let us know how it goes. We look forward to your response.
Clarissa, AT&T Community Specialist